Customer Service Representative

Job summary

The Customer Service Representative will provide professional service by responding to customer inquiries and resolving issues in a timely manner. They are also responsible for identifying customer needs, promoting new products, and supporting marketing campaigns.

Job details

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. *** Temporary 6 to 9 months' contract *** Job Summary As a Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our internal and external customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls. Essential Functions Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. Identify customer requirements and expectations in order to recommend specific products and/or solutions. Upgrades telephone orders. Introduces and promotes new products during calls. Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative. Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch. Maintain a current knowledge of company products, policies and procedures Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. Communicate any pertinent information received from customers to the outside sales representative or appropriate management. The Customer Service Representative may perform other duties as assigned. Job Qualifications High school diploma or any other relevant experience. Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills. Excellent verbal and written communication skills in English. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Mastering the Microsoft Office Suite. Knowledge of the dental industry is an asset. Knowledge of SAP is an asset.

What you’ll do

The Customer Service Representative will provide professional service by responding to customer inquiries and resolving issues in a timely manner. They are also responsible for identifying customer needs, promoting new products, and supporting marketing campaigns.

Requirements

Candidates must have a high school diploma and previous customer service experience. Excellent verbal and written communication skills in English and proficiency in Microsoft Office are required.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• telephone communication · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Telephone communication
• Problem solving
• Microsoft Office Suite
• Verbal communication
• Written communication
• Organizational skills
• Diplomacy
• Professionalism
• Data entry
• Outside Sales
• Sales Support
• Tactfulness
• Organizational Skills
• Management
• Customer Service
• Communication
• English Language
• Marketing
• Merchandising
• Microsoft Office
• SAP Applications

Job areas

• Customer Service & Support
• Sales
• Healthcare
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives