IT Manager

Job summary

Lead the IT function and technology roadmap, managing staff and contractors while optimizing ERP, WMS, CRM, Adobe Commerce, and related integrations. Partner with sales, warehouse, finance, and operations teams to improve workflows, reporting, forecasting, security, and business processes.

Job details

Job Title: IT Manager Location: Mississauga, Ontario Employment Type: Full-Time, In-Person Role About the job About Us Peak Performance Products is a fast-growing distribution company in the health, wellness, and promotional products industry. We've invested in the systems that power our business - ERP, WMS, CRM, and Adobe Commerce - and we're looking for the right leader to help us get more out of them as we scale. With roughly 80 users across a centralized distribution facility in Mississauga, we need someone who uses technology to solve real business problems, not just keep the lights on. The Role This is a business operations leadership role, not a purely technical administrator position. We're seeking a strategic yet hands-on leader who thrives on collaboration, builds efficiencies, improves workflows, and drives innovation across the organization - someone who wants to own the technology roadmap while still rolling up their sleeves to get things done. The ideal candidate has spent real time inside a distribution or sales-driven business. You understand how orders flow, how a warehouse runs, how sales teams sell, and how finance closes the books, and you use your ERP, CRM, and other platforms as tools to make those things work better, not as ends in themselves. Key Responsibilities Department & Innovation Leadership • Lead and manage IT staff and contractors; prioritize projects and align technology initiatives with company goals • Drive company-wide tech initiatives and foster a culture of collaboration, accountability, and continuous improvement • Act as the primary point of contact for technology decisions and escalations across the organization • Create clear, scalable SOPs for technology use across all departments Core Business Systems • Own the day-to-day optimization, troubleshooting, and enhancement of our ERP, WMS, and CRM platforms • Manage system configuration, workflows, roles/permissions, and reporting • Troubleshoot operational and transactional issues across inventory, fulfillment, purchasing, finance, and sales • Oversee and coordinate customizations, integrations, and development work with external consultants as needed Distribution & Warehouse Operations Support • Partner directly with warehouse and operations teams to improve fulfillment accuracy and efficiency • Support inventory management, cycle counts, picking/packing workflows, and operational reporting • Understand and help troubleshoot high-SKU distribution challenges CRM, Forecasting & Sales Technology • Evaluate, configure, and integrate CRM tools to improve pipeline visibility and customer relationships • Implement and maintain demand planning and forecasting/reporting solutions to support smarter decisions • Support the sales team with reporting, data quality, and system workflows Website & Integrations • Lead Adobe Commerce build-out, integrations, and performance optimization • Oversee integrations across CRM, eCommerce, shipping platforms, and reporting tools • Research, test, and implement new tools — project management platforms, data migration solutions, workflow automation, and more AI & Process Innovation • Identify and implement AI-driven efficiencies in areas such as order entry, accounts payable, and customer service • Spot process gaps and propose scalable, practical solutions across departments Security Oversight • Oversee the organization's cybersecurity posture using Darktrace for AI-driven network threat detection and response • Manage CrowdStrike endpoint protection across all company devices, ensuring policies, alerts, and response procedures are maintained • Monitor security dashboards, review alerts, and coordinate incident response with relevant stakeholders What We Are Looking For Must-Have Experience • Hands-on experience administering and troubleshooting a modern ERP system (NetSuite experience a strong plus) • Strong understanding of order-to-cash and procure-to-pay workflows • Meaningful experience inside a distribution, wholesale, or sales-driven business - you know how orders are won, picked, shipped, and invoiced, and what breaks when those processes fail • Experience supporting sales organizations: CRM usage, sales reporting, and pipeline visibility • Proven ability to collaborate cross-departmentally with sales, warehouse, finance, and procurement to streamline processes and drive adoption • Strong leadership background - capable of running a department while staying hands-on • Excellent communication skills and the ability to bridge technical and non-technical teams Strong Assets • Hands-on background in distribution or sales operations (operations manager, ops analyst, sales ops lead, or similar) before moving into systems • Experience with Adobe Commerce, CRM platforms, and forecasting tools • Skilled at building SOPs and introducing technology-driven efficiencies • Knowledge of AI tools and their practical applications in business operations • Familiarity with enterprise security platforms such as Darktrace, CrowdStrike, or similar tools Why Join Us • Shape the company's technology and systems roadmap from the ground up • Work with a leadership team committed to innovation and operational excellence • A collaborative environment where your ideas are heard and implemented • Make a significant operational impact across a business you help shape • Competitive compensation commensurate with experience We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

What you’ll do

Lead the IT function and technology roadmap, managing staff and contractors while optimizing ERP, WMS, CRM, Adobe Commerce, and related integrations. Partner with sales, warehouse, finance, and operations teams to improve workflows, reporting, forecasting, security, and business processes.

Requirements

Candidates need hands-on experience administering and troubleshooting ERP systems, strong knowledge of order-to-cash and procure-to-pay workflows, and meaningful experience in distribution, wholesale, or a sales-driven business. They should have leadership and cross-functional collaboration skills, experience supporting CRM and sales reporting, and the ability to communicate effectively with technical and non-technical teams.

Listed skills

• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ERP Administration
• Warehouse Management Systems
• CRM Administration
• Distribution Operations
• Order-To-Cash Workflows
• Procure-To-Pay Workflows
• Sales Operations
• Demand Planning
• Forecasting
• Adobe Commerce
• Systems Integration
• Workflow Optimization
• IT Leadership
• Cybersecurity Oversight
• Process Automation
• Standard Operating Procedures

Job areas

• Technology
• Management & Leadership
• Logistics
• Data & Analytics
• Security & Safety