Branch Service Manager

Position Summary: A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands. Location: 380 Riverside Rd #9, Abbotsford, BC Schedule: Monday to Friday - 7:30am to 4:00 PM Pay Range: $100,000-$110,000 + Bonus Major Responsibilities: * Manage preventative maintenance scheduling, quality, and customer satisfaction * Listen to and resolve customer complaints regarding services, products, or personnel * Hire, train, and evaluate personnel * Assure that each direct report understands the company objectives * Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business * Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, s such as pumping gasoline for customers * Provide staff with assistance in performing difficult or complicated duties * Plan and prepare work schedules, and assign associates to specific duties * Attend company meetings to exchange product information and coordinate work activities with other departments * Prepare sales and inventory reports for management and budget departments * Formulate pricing policies according to profitability requirements * Other projects and tasks as assigned by supervisor About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

The Branch Service Manager oversees shop floor operations, including preventative maintenance scheduling and quality control. They are responsible for managing personnel, resolving customer complaints, and ensuring business objectives are met.

Candidates must have at least 3 years of diesel shop maintenance experience and 1 year of supervisory experience. An associate degree in business or a technical field is required, along with specific certifications in diesel, HVAC, and brake systems.

• Bonus

• Microsoft ExcelPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Diesel shop maintenance
• Supervisory experience
• Vehicle components knowledge
• Brake certification
• Air brake certification
• Diesel certification
• EPA 608/609 certification
• HVAC certification
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Powerpoint
• People management
• Written communication
• Oral communication
• Customer Success Management
• Cash Receipts
• Business Objectives
• Administrative Functions
• Business Directory
• Customer Service
• Sales
• Innovation
• Scheduling
• Customer Complaint Resolution

• Transportation
• Logistics
• Management & Leadership
• Trades
• Customer Service & Support
• Branch Service Manager
• Banking Branch Manager (General)
• Financial and Insurance Services Branch managers
• Financial Managers

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week