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Gestionnaire du soutien TI/ IT Support Manager

  • Montréal, QC
  • Hybrid
  • Posted Aug 27, 2026
  • 1 position

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Employment type
Full-time
Experience level
Senior · 5+ years
Posting language
English
Working hours
40 hours per week

Job summary

The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements.

Job details

The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements. Candidates must have at least 5 years of IT experience, including 2 years in a senior or technical lead role. Proficiency in Active Directory, PowerShell, network diagnostics, and endpoint management software is required.

What you’ll do

The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements.

Requirements

Candidates must have at least 5 years of IT experience, including 2 years in a senior or technical lead role. Proficiency in Active Directory, PowerShell, network diagnostics, and endpoint management software is required.

Benefits

  • Private medical healthcare
  • Dental treatment
  • MultiSport card
  • Free library
  • Language classes
  • Fresh fruit
  • Flexible working hours
  • Mental wellbeing sessions

Listed skills

  • Customer service · Preferred
  • Google Workspace · Preferred
  • Asset Management · Preferred
  • Active Directory · Preferred
  • Team Leadership · Preferred
  • Procurement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

  • IT support
  • Team leadership
  • Azure AD
  • Active Directory
  • PowerShell
  • Network diagnostics
  • Windows OS troubleshooting
  • Google Workspace
  • SCCM
  • Intune
  • Endpoint management
  • Technical mentoring
  • Asset management
  • Procurement
  • Automation
  • Customer service

Job areas

  • Technology
  • Customer Service & Support
  • Management & Leadership
  • Software

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