Campus Support Agent

Job summary

The Campus Support Agent provides front-line support for member inquiries, insurance education, and engagement activities on campus. They are responsible for documenting interactions in CRM systems and escalating complex issues to the appropriate department.

Job details

The Campus Support Agent role acts as a point of contact on a campus we serve, providing front‑line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members. The Campus Support Agent Will: Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA. Educate members on insurance, wellness, preferred providers, and other programs offered. Educate members on enrolment, registration, and claims processes. Support members with insurance or wellness related access or claim processes. Document interactions accurately in CRM systems. Escalate complex issues to the Campus Support Coordinator or appropriate department Participate in training and calibration sessions to maintain service quality. Participate in events to promote awareness and engagement with benefit programs. Respond to inquiries related to claims status and coverage. Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems. To be successful as a Campus Support Agent with People Corporation, you will need: A college diploma, bachelor’s degree, or equivalent. Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred. Knowledge of group benefits, health and wellness programs, or insurance is considered an asset. Strong customer service and relationship building skills. Excellent verbal and written communication and strong presentation skills, with the ability to confidently present information to individuals and groups. Basic proficiency with Microsoft Suite. Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast-paced environment. A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders. Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and escalate complex issues when appropriate. What's in it for you: Comprehensive health and dental insurance. Retirement savings plan with company contributions. At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. The hourly rate for this position is up to $15.50 per hour.

What you’ll do

The Campus Support Agent provides front-line support for member inquiries, insurance education, and engagement activities on campus. They are responsible for documenting interactions in CRM systems and escalating complex issues to the appropriate department.

Requirements

Candidates should possess a college diploma or bachelor's degree and have experience in customer service, insurance, or administration. Strong communication, organizational, and problem-solving skills are required to manage inquiries in a fast-paced environment.

Benefits

• Health insurance
• Dental insurance
• Retirement savings plan

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Critical Thinking · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship building
• Verbal communication
• Written communication
• Presentation skills
• Microsoft Suite
• Organizational skills
• Time-management
• Problem-solving
• Critical thinking
• Collaboration
• Conflict resolution
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Communication
• Critical Thinking
• Problem Solving
• Microsoft Office
• Presentations
• Relationship Building
• Time Management
• Writing
• Registration

Job areas

• Customer Service & Support
• Human Resources
• Administrative
• Education
• Campus Support Officer
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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