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QE with Contact Center Tools & Amazon Connect

Toronto, ON
Hybrid
Posted Sep 4, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Apply by: Oct 4, 2026
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

The role involves providing technical leadership for maintenance releases and enhancements of contact center platforms. Responsibilities include automating IVR, routing, UI, and APIs to ensure high-quality software delivery.

Job details

ROLE: QE with Contact Center Tools & Amazon Connect 📍 Location: Toronto, ON 💼 Work Model: Hybrid 💼 Employment Type: Full-time Work Authorization: Must be authorized to work in Canada About the Role We are looking for an experienced Quality Engineer (QE) with strong expertise in Contact Center platforms, Amazon Connect, test automation, and IVR/routing automation. The ideal candidate will have hands-on experience with contact center technologies and automation testing across UI and APIs, along with strong Java programming skills. Key Skills & Responsibilities Strong expertise in Contact Center platforms Experience with Amazon Connect and contact center technologies Hands-on experience with IVR/Routing automation using tools such as Cyara, Hammer, or similar Experience with automation testing across UI and APIs using tools such as Selenium, Postman, Karate, or similar Experience with Agent Desktop automation Strong knowledge of Core Java Provide technical leadership for maintenance releases, enhancements, and ongoing support activities Experience with development and collaboration tools such as Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse Experience working in a structured Scaled Agile (SAFe) environment Ideal Candidate The ideal candidate will have a strong combination of Quality Engineering, Contact Center, test automation, IVR/routing automation, and Java experience, with the ability to provide technical leadership and support ongoing releases and enhancements. How to Apply Interested candidates can apply directly through the external application link. Please submit your updated resume highlighting your relevant Contact Center, Amazon Connect, IVR, test automation, Java, and Quality Engineering experience.

What you’ll do

Requirements

Candidates must have strong expertise in Amazon Connect, Java programming, and automation tools like Selenium and Postman. Experience working within a Scaled Agile (SAFe) environment and authorization to work in Canada are required.