Service Advisor (Brampton North Nissan)

Drive for Excellence Brampton North Nissan is a globally recognized dealership as part of the exclusive Nissan Global Award winners’ club. We are recognized for our performance and commitment to creating a trustworthy guest experience that inspires loyalty. Brampton North Nissan is looking for a Service Advisor to join their dynamic team About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s what you’ll deliver: Greet each customer in a prompt, courteous manner. Communicate with customers to determine the nature of the mechanical problems. Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work. Obtain customer and vehicle data. Schedule appointments using dealership approved forms. Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus. Prioritize repairs based on urgency. Perform road tests (if required) of customer vehicles in order to assess customer concerns. Maintain a daily log of repair orders written as well as their status. Manage minor customer complaints and misunderstandings. Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order. Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly. Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage. Interpret warranty information and policies for customers. Stay up-to-date on technical and performance information on all vehicles serviced by the dealership. Refer leads and prospects for vehicle sales to the new and pre-owned sales departments. Advise customers of parts ordered and make an appointment to have them installed before the customer leaves. Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals. Complete safety checks for used vehicles within dealerships. Arrange for alternate transportation for customers who must leave their vehicle at the dealership. What you need to succeed Minimum 1-2 years of automotive experience or retail service experience. Must have a valid Ontario Driver's License and good driving record. CDK Dealer software experience is an asset. Basic knowledge of mechanical repairs and terminology. Strong customer service and troubleshooting skills. Ability to exhibit professionalism with a positive attitude under pressure. Strong attention to detail. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Proven data entry, data editing and typing skills. Experience in all aspects of customer service and people management. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Strong work ethic and positive team attitude. Ability to read and comprehend instructions and information. Ability to work flexible hours and work around a changing schedule What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $45,000 - $60,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #SP

The Service Advisor is responsible for greeting customers, diagnosing mechanical issues, and coordinating repair schedules with technicians. They must also manage customer communication regarding costs, vehicle status, and warranty information while maintaining accurate repair logs.

Candidates must have 1-2 years of automotive or retail service experience and a valid Ontario driver's license with a clean record. Strong customer service, troubleshooting, and data entry skills are required to succeed in this role.

• Health insurance • Dental insurance • Vision insurance • Disability insurance • Critical illness insurance • Life insurance • Employee assistance plan • Vehicle discount • Service discount • Parts discount • Retailer discounts

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive repair knowledge
• Troubleshooting
• Data entry
• Communication
• Professionalism
• Time management
• Conflict resolution
• Interpersonal skills
• Attention to detail
• Typing skills
• Mechanical terminology
• Warranty interpretation
• Scheduling
• Sales lead referral
• Tactfulness
• People Management
• Good Driving Record
• Sales Prospecting
• Positivity
• Safety Procedures
• Strong Work Ethic
• Valid Driver's License
• Editing
• Management
• Customer Service
• Data Entry
• Empowerment
• Employee Assistance Programs
• Sales
• Innovation
• Interpersonal Communications
• Legislation
• Proactivity
• Showrooms
• Troubleshooting (Problem Solving)
• Typing
• Writing
• Prioritization
• Trustworthiness
• Detail Oriented
• Honesty

• Customer Service & Support
• Retail
• Transportation
• Sales
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week