A leading pergola provider & fast-scaling e-com. Increasing quality of life by providing the best outdoor experience.
Berlin, BE
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
Hybrid · Vancouver
Lead and develop a distributed customer service team while owning regional KPIs such as NPS, CSAT, and SLA adherence. Drive operational improvements by resolving complex escalations and collaborating cross-functionally to optimize processes and tool usage.
On-site · Vancouver
Provide professional assistance via phone, chat, and email while managing the full order lifecycle and logistics coordination. Maintain accurate customer records in Zendesk and Shopify while collaborating with sales and technical teams to improve products.
On-site · Vancouver
The specialist will manage the end-to-end customer journey for the US market via phone, chat, and email. Key duties include resolving service issues, managing order lifecycles, and collaborating with sales and technical teams.
