IT Helpdesk Administrator

Duties and Responsibilities Responsibilities include but are not limited to: 1. Manage the Help Desk as the primary point of contact for all IT support inquiries, providing initial troubleshooting and assistance. 2. Provide support for hardware, peripherals, and network access. 3. Assist users with office productivity applications and other assigned software, offering guidance and troubleshooting as needed. 4. Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures. 5. Monitor voice mail, e-mail, messages, and related information for support inquiries. Coordinate and maintain a log of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority, moderate, general or suggestion. 6. Administer computer accounts, manage user access, and handle password-related issues to maintain security and functionality. 7. Manage the inventory of IT assets, including hardware, software, and licenses, and handle requisitions, purchase orders, and asset tagging. 8. Generate requisitions, purchase orders, receiving, and asset tags, forwarding all appropriate information to the accounts payable office. 9. Provide on-site IT support during clinical trials, collaborate with other departments to ensure IT infrastructure supports LAB and clinical activities, and serve as a backup for related IT services. 10. Develop, document, and maintain Standard Operating Procedures (SOPs) and IT processes, ensuring consistency and regulatory compliance. 11. Manage and support Office 365 environments, including email, collaboration tools, and user accounts, ensuring secure and efficient communication within the organization. 12. Administer Microsoft Intune for device management, ensuring all endpoints are secure and compliant with organizational policies. 13. Manage SharePoint sites, including permissions, site creation, and content management, ensuring that research teams have secure and efficient access to necessary resources. 14. Other duties as required.

The IT Helpdesk Administrator will serve as the primary point of contact for IT support, managing hardware, software, and network access for users. They are also responsible for maintaining IT asset inventory, documenting standard operating procedures, and administering Microsoft 365 and Intune environments.

The role requires proficiency in troubleshooting hardware and software issues, as well as experience with Microsoft 365, Intune, and SharePoint administration. Candidates must be capable of managing IT assets and developing clear technical documentation to ensure regulatory compliance.

• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• IT Support
• Hardware Troubleshooting
• Network Access
• Office 365
• Microsoft Intune
• SharePoint
• Asset Management
• SOP Development
• User Account Administration
• Inventory Management
• Technical Documentation
• Help Desk Management
• Microsoft 365
• IT Infrastructure
• Research
• Access Network
• Accounts Payable
• Clinical Trials
• Collaborative Software
• Communication
• Regulatory Compliance
• Content Management
• Device Management
• Standard Operating Procedure
• Help Desk Support
• IT Service Management
• Peripheral Devices
• Productivity Software
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• Prioritization
• User Accounts

• Technology
• Customer Service & Support
• Administrative
• Software
• Healthcare
• IT Help Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week