QA Support Engineer

Job summary

Design and execute test plans, maintain automated tests, track bugs, and perform regression, performance, and load testing to help ensure reliable releases. Monitor CI/CD builds and collaborate with engineering, product, and customer support teams to diagnose and resolve issues.

Job details

About PheedLoop PheedLoop is a Toronto based software company that is revolutionizing the events and conferences industry. From building innovative software to modernize and automate events, to virtual event technology, to custom hardware, our success has been thanks to our amazing engineering team. Located in the Toronto, PheedLoop is one of the world's fastest-growing event technology companies. PheedLoop isn't like other startups out there. We're a bootstrapped company that has been profitable since day one. We're growing quickly but sustainably and are looking for new team members that are passionate about shipping great features. We’re also a small and close-knit team so beyond just engineering, having an interest in the rest of the company and a collaborative mindset is a must. Your Day to Day Test Planning & Execution: Design, develop, and execute test plans and test cases for new and existing features. Automated Testing: Create and maintain automated test scripts (using tools like Selenium, Cypress, or similar) to improve coverage and efficiency. Bug Tracking: Identify, document, and track bugs through resolution using Linear. Regression Testing: Conduct thorough regression testing for every release to ensure functionality isn’t broken. Collaboration: Work closely with engineers and product leads to understand requirements, offer feedback, and contribute to quality improvements. CI/CD Monitoring: Validate builds in CI/CD pipelines, proactively identifying issues in staging before they go live. Performance & Load Testing: Support system performance testing to ensure scalable and reliable deployments. Customer Support Triage: Act as a technical point of contact for escalated support tickets, working closely with the customer support team to diagnose, reproduce, and escalate issues to the development team as needed. Requirements Experience: 0 - 1+ years of professional software development experience. Testing Expertise: Experience writing test scripts with tools like; Selenium or Cypress. TDD: Solid understanding of test driven development. Code Quality: Ability to write clean and maintainable. Code Documentation: Ability to write clear and detailed documentation. Version Control: Proficiency using Git in a collaborative setting. Communication: Strong English verbal and written skills. Adaptability: Willingness to learn quickly and embrace new technologies in a fast-paced environment. Initiative: Demonstrated passion for software development (personal projects, open-source contributions). Growth Mindset: Openness to mentorship and continuous skill improvement. Team Player: Collaborative attitude with the ability to contribute positively to a team-oriented culture. Attention to Detail: Keen attention to diverse use cases. Perks that hit different 🩺 100% employer-paid health coverage 🚇 Office directly on the TTC subway- one of Toronto's easiest commutes 🚀 Clear path to technical leadership as the team scales 🍜 Team lunches, learning events, and regular outings 🏗️ High-ownership culture- small team, immediate impact, no layers between you and the work Ready to build something that matters? Your impact here won't be "someday." It'll be the morning of a 15,000-person conference when everything works because you built it. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. Notes This is not a recruitment posting for an existing vacancy. And we don't use AI or automated tools to screen applications. A real person reads every application.

What you’ll do

Design and execute test plans, maintain automated tests, track bugs, and perform regression, performance, and load testing to help ensure reliable releases. Monitor CI/CD builds and collaborate with engineering, product, and customer support teams to diagnose and resolve issues.

Requirements

The role seeks candidates with 0–1+ years of professional software development experience, familiarity with Selenium or Cypress, and a solid understanding of test-driven development and Git. Candidates should communicate clearly in English, write maintainable code and documentation, pay close attention to detail, and be collaborative, adaptable, and eager to learn.

Benefits

• Employer-Paid Health Coverage
• Team Lunches
• Learning Events
• Team Outings

Listed skills

• CI/CD · Preferred
• Automated testing · Preferred
• Attention to detail · Preferred
• Documentation · Preferred
• Communication · Preferred
• Git · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Test Planning
• Test Case Design
• Automated Testing
• Selenium
• Cypress
• Bug Tracking
• Regression Testing
• Test-Driven Development
• Git
• CI/CD
• Performance Testing
• Load Testing
• Technical Support Triage
• Documentation
• Communication
• Attention to Detail

Job areas

• Software
• Technology
• Engineering
• Customer Service & Support

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