Software Education Specialist

Job summary

Create and deliver product guides, tutorials, videos, training, and certification materials for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Job details

About the Role The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge base, and help build a structured customer certification program. The role will work closely with both Customer Success and Product to turn complex product information into clear, useful, and engaging learning materials. Key Responsibilities Product Education Create clear product guides, tutorials, videos, and training materials. Deliver product training sessions for customers and internal teams. Turn product updates and new features into easy-to-understand educational content. Identify common areas of confusion and create resources to address them. Pheedloop Uni + Checklist Knowledge Base Ownership Own and regularly update PheedLoop’s customer-facing knowledge base. Review existing articles for accuracy, clarity, and consistency. Work with Product and Customer Success to keep content current. Create a simple process for requesting and approving new content. Certification Program Create learning content and materials to support PheedLoop’s customer certification program. Develop training resources, and supporting educational materials. Track participation, completion rates, and customer feedback. Continuously improve the learning content based on customer needs and feedback. Cross-Functional Support Partner with Product to understand releases and upcoming changes. Work with Customer Success to identify customer education gaps. Support onboarding and ongoing learning for customers. Maintain a consistent tone and standard across all educational content What We’re Looking For Strong written communication and instructional skills. Ability to explain technical information in simple language. Strong organization and attention to detail. Comfortable creating written, visual, and video-based content. Able to manage projects independently and work across teams. At least 1 year of experience in customer education, training, knowledge management, Customer Success, or SaaS is an asset. If you are someone who loves educating, speaking to customers and doing it in a fun manner - this is the place for you! You will get all the bells whistles and support needed to make your work amazing. Perks that hit different 🩺 100% employer-paid health coverage 🚇 Office directly connected to the TTC subway 🍜 Team lunches, learning sessions, and regular outings 🚀 High-performance culture with real ownership and growth The Kind of People We’re Looking For We’re looking for people who like helping others learn and think about how to scale that impact. This role is for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Learn more about what it’s like to work at PheedLoop by visiting our Careers Page. Please note: This role is not an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.

What you’ll do

Create and deliver product guides, tutorials, videos, training, and certification materials for customers and internal teams. Own and maintain the customer knowledge base, coordinate educational content with Product and Customer Success, and improve learning resources using customer feedback.

Requirements

Strong written communication and instructional skills are needed, along with the ability to explain technical information simply and create written, visual, and video-based content. The role calls for organization, attention to detail, independent project management, and cross-team collaboration; at least one year of relevant experience is an asset.

Benefits

• Employer-Paid Health Coverage
• Office Connected to the TTC Subway
• Team Lunches
• Learning Sessions
• Regular Team Outings
• Ownership and Growth Opportunities

Listed skills

• written communication · Preferred
• Project management · Preferred
• Cross-Functional Collaboration · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Written Communication
• Instructional Design
• Product Education
• Customer Training
• Knowledge Management
• Technical Communication
• Content Creation
• Video-Based Learning
• Project Management
• Cross-Functional Collaboration
• Customer Success
• SaaS
• Organization
• Attention to Detail
• Customer Onboarding

Job areas

• Education
• Customer Service & Support
• Technology

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