End-User Support Specialist

Job summary

The End-User Support Specialist provides frontline technical support for hardware, software, and systems to ensure efficient IT services. Responsibilities include configuring equipment, troubleshooting connectivity issues, managing inventory, and assisting with user account maintenance.

Job details

End-User Support Specialist IT Department Mississauga, ON Annual Salary Range: $57,000 - $61,000 CAD Build your IT career with Pinchin as an End‑User Support Specialist, supporting users and systems from our Mississauga, ON office. Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical insight. At Pinchin, we empower our people to uphold unwavering principles and work with purpose to create better outcomes for our clients, communities, and environments. Pinchin is seeking a skilled End User Support Specialist to join our join our IT Team in Mississauga, ON. The role reports to Manager, IT Support. Role Overview The End‑User Support Specialist provides frontline technical support to Pinchin employees, ensuring reliable, efficient, and professional IT services across the organization. Reporting to the Manager, IT Support, this role is responsible for supporting end‑user hardware, software, and systems while maintaining high standards of service, documentation, and quality control. The End‑User Support Specialist works closely with internal teams to resolve technical issues, support new employee onboarding, and contribute to a positive, productive work environment that reflects Pinchin’s core values. Your Role and Action * Configure and maintain all desktop and laptop equipment and applications. * Resolve all hardware problems, maintaining and repairing desktop computers. * Installation and troubleshooting of VPN connectivity for file and email access. * General IT related troubleshooting and providing employees with related information and documentation as requested. * Recommend, plan, and implement desktop hardware and software upgrades, as required. * Maintain and monitor inventory of installation software licensing for all computers. * Complete perpetual inventory of computer hardware and software per employee, per office. * User account setup, configuration, and maintenance (including email distribution group setup, security permissions and personal director setup). * Coordinate with department managers as to the purchase requirements for new employees. * Lead by example and in accordance with Pinchin’s Core Values and desired culture. What you bring to the Pinchin team: The right candidate is a customer‑focused IT support professional with a strong technical foundation and a service‑oriented mindset. You bring accountability, attention to detail, and the ability to troubleshoot, prioritize, and resolve end‑user issues efficiently in a fast‑paced business environment. You are confident supporting users across hardware, software, and communication systems while working collaboratively with internal teams to ensure reliable and effective technology support. * College graduate with considerable hands-on experience in Windows desktop operating systems as well as computer hardware and software systems * Minimum of two years of experience in the maintenance of a computer system, including installation of software and hardware components * Minimum of two years of experience in computer related administrative and troubleshooting functions * Must be eligible and able to obtain PSPC/PWGSC Reliability Status clearance * Experience in communication requirements, including voice mail, cellular communication, E-Mail, internet access * Excellent interpersonal skills and a sense of urgency * Demonstrated business awareness * Ability to plan and anticipate how external events and changes will impact area of work * Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion * Current and valid driver’s license with sufficient insurance and access to a vehicle For Current Employees Current employees are encouraged to speak with their HR Advisor for information on the application process. Compensation and Assessment Pay ranges are listed as required by law. Final compensation reflects each candidate’s education, experience, qualifications, and work location. As part of our recruitment process, we use AI technology to support a fair and consistent evaluation of all applicants. What makes Pinchin different? We offer competitive salaries and great benefits. What sets Pinchin apart is our commitment to people and purpose. You will join a team that values curiosity, integrity, and learning. You will grow alongside supportive leaders and subject matter experts who want you to succeed. Step into a dynamic leadership role where you’ll mentor talented professionals, benefit from competitive compensation and extended coverage from day one, enjoy an RRSP Matching Program and annual bonuses, engage with expert led problem solving networks, and thrive in a flexible, supportive environment dedicated to recognizing and developing senior level expertise. Explore our offerings: Pinchin Benefits [https://www.pinchin.com/Pages/10] Additional Information * Some positions may involve online testing during the recruitment process. * Depending on the assignment, clients may require Government security screening, criminal record verification, or periodic drug and alcohol testing. Depending on the requirements of the position, preference may be given to candidates who are able to efficiently qualify for Government security clearances. (Verification of background information over the previous five years including Canadian residency.) * No agency phone calls please. * We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to employment practices that support a diverse and inclusive workplace. If you require reasonable accommodation during the recruitment process, please let us know. If you require reasonable accommodation during the recruitment process, please let us know. We make buildings and environments better.

What you’ll do

The End-User Support Specialist provides frontline technical support for hardware, software, and systems to ensure efficient IT services. Responsibilities include configuring equipment, troubleshooting connectivity issues, managing inventory, and assisting with user account maintenance.

Requirements

Candidates must have a college degree and at least two years of experience in computer system maintenance and troubleshooting. Proficiency in Windows operating systems and the ability to obtain government security clearance are required.

Benefits

• Extended coverage • RRSP Matching Program • Annual bonuses

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows desktop operating systems
• Hardware troubleshooting
• Software installation
• VPN connectivity
• Inventory management
• User account setup
• Technical support
• Customer service
• Communication systems
• Multi-tasking
• Attention to detail
• Problem solving
• End-User Training And Support
• Building Science
• Workplace Inclusivity
• Technical Issues
• Inventory Monitoring
• Accountability
• Curiosity
• Hardware Components
• Follow Through
• Resilience
• Valid Driver's License
• Artificial Intelligence
• Technical Support
• Business Acumen
• Communication
• Computer Hardware
• Consulting
• Desktop Computing
• Occupational Safety And Health
• Leadership
• Innovation
• Interpersonal Communications
• Virtual Private Networks (VPN)
• Problem Solving
• IT Service Management
• Multitasking
• Employee Onboarding
• Perpetual Inventory
• Software Systems
• Troubleshooting (Problem Solving)
• Windows Desktop
• Software Licensing
• Reliability
• Prioritization
• Quality Control
• Detail Oriented

Job areas

• Technology
• Customer Service & Support
• Consulting
• Engineering
• End User Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists