Parts Journeyman

Job summary

The Parts Journeyman is responsible for delivering exceptional customer service, managing parts inventory, and leading the parts department team. They will handle customer inquiries, process orders, and ensure the efficient operation of the warehouse and service support functions.

Job details

Company Overview Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry. Summary The Parts Journeyman is responsible for delivering outstanding customer service and parts knowledge to internal and external customers. You will lead a team of parts personnel, ensuring efficient operations and timely fulfillment of orders. The Parts Journeyman is required to respond to customer enquiries, aid with customer orders, coordinate product deliveries and efficiently find ways to source parts that are not kept within our inventory. Job Duties Prepare detailed invoices. Required to maintain the inventory and cleanliness of the inventory storage area. Handle parts requirements of customers through counter service and sales. Must be able to work 40+ hours, especially during the busier season(s). Verify receiving shipments by checking order against packing list. Assist in keeping parts clean and shelf section area stocked and orderly. Follow-up on shortages and expedite through reporting to parts manager. Supply service technicians with parts ordered through parts requisition forms. Must be able to operate a forklift to move parts in and out of warehouse and parts department. Must be able to do heavy lifting of equipment parts and tools as required from time to time. Able to understand and comply with posted rules and procedures. Generate sales. Maintain a high level of customer service. Support merchandising and promotional activities. Ensure accuracy in all transactions, inventory, and procedures. Participate in general maintenance and upkeep of the parts department. Maintain a high level of product and service knowledge. Performs other duties as required. Requirements High school diploma or GED. Parts Technician Red Seal with 5 years or more experience or 5-10 years direct experience in a parts capacity. Experience in Agricultural service, parts, or dealership environment preferred Shipping and warehousing experience. Must have exceptional communication ability dealing with the customers. Strong mechanical aptitude and/or industry knowledge considered an asset Ability to offer knowledgeable information to our customers via phone or in person. Knowledge of ordering, receiving, and stocking inventory is required. Must have a valid class 5 driver’s certificate. Ability to operate forklifts, dollies, shop tools, and other shop equipment competently and safely. Willingness to assist other staff as appropriate and as workloads dictate. Compensation $35-$41 per hour depending on experience Work Conditions Fast-paced service office and shop environment. Frequent interaction with customers, technicians, and internal departments. Ability to work extended hours during peak seasons as required. May be exposed to high levels of noise. Occasional physical activity, including lifting parts and operating equipment (e.g., forklift) Physical Requirements Ability to lift and move parts and equipment as required Prolonged periods of standing, walking, and desk work Manual dexterity required for computer and administrative tasks If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.

What you’ll do

The Parts Journeyman is responsible for delivering exceptional customer service, managing parts inventory, and leading the parts department team. They will handle customer inquiries, process orders, and ensure the efficient operation of the warehouse and service support functions.

Requirements

Candidates must possess a Parts Technician Red Seal certification with at least 5 years of experience or 5-10 years of direct parts capacity experience. A valid class 5 driver’s license and the ability to operate a forklift and perform heavy lifting are required.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Order Fulfillment · Preferred
• Product Knowledge · Preferred
• Forklift operation · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Data entry · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Parts management
• Customer service
• Inventory control
• Forklift operation
• Heavy equipment knowledge
• Invoicing
• Mechanical aptitude
• Shipping and receiving
• Team leadership
• Order fulfillment
• Communication
• Data entry
• Warehouse maintenance
• Product knowledge
• Sales generation
• Dollies
• Manual Dexterity
• Lifting Ability
• Administrative Functions
• Cleanliness
• Customer Service
• Heavy Equipment
• Food Services
• Occupational Safety And Health
• Sales
• Forklift Truck
• Warehousing
• Machinery
• Mechanical Aptitude
• Merchandising
• Operations

Job areas

• Trades
• Customer Service & Support
• Logistics
• Agriculture
• Retail
• Journeyman
• Parts Clerk
• Shop Sales Assistants
• Parts Salespersons

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