Service Writer

Job summary

The Service Writer manages daily service department operations, including processing work orders, scheduling, and invoicing. They act as the primary point of contact for customers and support warranty administration and service documentation.

Job details

Company Overview Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry. Summary We are seeking a Service Writer to join our team in our Abbotsford location. The Service Writer will be responsible for supporting the daily operations of the Service department. This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of service activities. Core Competencies Customer Focus Communication Teamwork Time Management Adaptability / Flexibility Problem Solving Planning & Organizing Accountability & Dependability Ethics & Integrity Attention to Detail Responsibilities Service Department Process service work orders, including opening, updating, and closing. Prepare and verify invoices in accordance with approvals from the Service Manager Maintain accurate customer and equipment records in the system Coordinate service scheduling and communicate timelines with customers Conduct customer follow-ups and support service-related inquiries Assist with warranty administration, including submissions, follow-ups, and documentation Support service campaigns and manufacturer program requirements Maintain organized service files and documentation Assist with accounts payable related to service operations as required Requirements Post-Secondary Education or combination of related experience and skills Experience in a service, parts, or dealership environment preferred Strong mechanical aptitude and/or industry knowledge considered an asset Proficient in computer systems and Microsoft Office applications Strong organizational and multitasking abilities Excellent verbal and written communication skills Ability to work effectively both independently and within a team High level of accuracy and attention to detail Valid driver’s license Work Conditions Fast-paced service office and shop environment Frequent interaction with customers, technicians, and internal departments. Ability to work extended hours and weekends during peak seasons as required Occasional physical activity, including lifting parts and operating equipment (e.g., forklift) Physical Requirements Ability to lift and move parts and equipment as required Prolonged periods of standing, walking, and desk work Manual dexterity required for computer and administrative tasks Compensation $28-$32 per hour depending on experience Benefits: Casual dress Company events Dental care Employee assistance program Extended health care Life insurance Free on-site parking Paid time off RRSP match Tuition reimbursement Vision care Exclusive corporate discounts If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.

What you’ll do

The Service Writer manages daily service department operations, including processing work orders, scheduling, and invoicing. They act as the primary point of contact for customers and support warranty administration and service documentation.

Requirements

Candidates should have post-secondary education or equivalent experience in a service or dealership environment. Strong mechanical aptitude, proficiency in Microsoft Office, and excellent communication skills are required.

Benefits

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Free on-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Exclusive corporate discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service writing
• Work order management
• Customer service
• Mechanical aptitude
• Microsoft Office
• Scheduling
• Warranty administration
• Invoicing
• Communication
• Time management
• Problem solving
• Attention to detail
• Multitasking
• Record keeping
• Accountability
• Lifting Ability
• Time Off Management
• Ethical Standards And Conduct
• Service Operations
• Administrative Functions
• Valid Driver's License
• Planning
• Accounts Payable
• Adaptability
• Customer Service
• Heavy Equipment
• Optometry
• Sales
• Forklift Truck
• Problem Solving
• Machinery
• Fine Motor Skills
• Mechanical Aptitude
• Operations
• Time Management
• Coordinating
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Trades
• Manufacturing
• Logistics
• Service Writer
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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