Sim Lounge Crew

Pit Lane Sim Racing launched in 2019 and has grown into one of Canada’s leading sim racing companies, serving customers across the country and internationally. We’re known for custom simulator builds, nationwide free shipping, and our popular in-person Sim/VR Lounge the first of its kind in Atlantic Canada, located in Dartmouth. As we continue to expand, we’re looking for enthusiastic, people-focused team members to join our Sim Lounge as Pit Crew. Why Join Us? This is a hands-on, high-energy role at the heart of the customer experience. You’ll be the face of Pit Lane Sim Racing in our Dartmouth venue, creating memorable experiences for sim racing enthusiasts every day. If you love interacting with people, enjoy technology and gaming, and want to grow with a fast-moving company that values reliability and great service, this is the perfect place to start (and advance!). The Opportunity As Pit Crew, you’ll take ownership of the day-to-day customer experience in our Sim Lounge. You’ll greet guests, manage bookings, keep everything running smoothly, and help deliver the friendly, professional atmosphere that sets us apart. Strong performance here opens clear paths to greater responsibility in customer support, operations, sales, or marketing as the company scales. Responsibilities Greet and assist customers inquiring about simulator rentals, products, and experiences Learn our full range of offerings (simulator rentals, products, and events) so you can confidently guide and recommend the right options Manage online and phone bookings, communicate clearly with customers, and ensure smooth scheduling Learn how our simulators and systems work and troubleshoot common issues on the spot Support the wider team with tech and customer-support tasks Create a consistently welcoming, friendly atmosphere that drives excellent service across bookings, events, and the lounge Maintain a clean, professional space and sanitize equipment after every use Handle order processing and day-to-day management tasks accurately and efficiently What Success Looks Like (first 3–6 months) Customers consistently feel welcomed, informed, and excited about their visit Smooth, error-free management of bookings and communications Quick, confident troubleshooting that keeps sessions running without disruption A clean, well-maintained lounge that reflects the Pit Lane brand Positive feedback and repeat visits driven by your service Growing familiarity with our products and systems that allows you to support the team effectively In order to succeed in this role, candidates will need excellent communication skills, a strong work ethic, and a genuine desire to deliver friendly, courteous service. You’ll also be expected to become familiar with our offerings and contribute to a positive customer experience every day. We are looking for people who are: Interested in motorsports, gaming, or simulation technology Well-organized and reliable Strong communicators who present themselves professionally Comfortable with technology and quick to learn new apps and systems Committed team players who take pride in creating a great atmosphere

The role involves managing the day-to-day customer experience in the Sim Lounge, including greeting guests and managing bookings. Additionally, the crew is responsible for troubleshooting simulator systems and maintaining a clean, professional environment.

Candidates should be interested in motorsports or gaming and possess strong communication skills and a professional demeanor. Reliability, a strong work ethic, and the ability to quickly learn new technology and systems are essential.

• Customer servicePreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Booking Management
• Technical Troubleshooting
• Communication Skills
• Organization
• Sim Racing Technology
• Order Processing
• Scheduling

• Customer Service & Support
• Sports & Recreation
• Hospitality
• Retail
• Technology

Minimum experience

0+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available