SHIFT LEADER

Job summary

Lead the restaurant shift as Manager on Duty, ensuring positive guest experiences, food quality, accurate orders, and smooth operations. Coordinate and coach team members, resolve issues, support scheduling and ordering, maintain cleanliness, and step into different restaurant roles as needed.

Job details

Shift Leader Lead the floor. Set the pace. Own the shift. As a Shift Leader at Russo's, you're the leader on duty and the go-to decision maker during your shift. Your role is to ensure every guest has a great experience, every order meets Russo's standards, and the restaurant runs smoothly from open to close. You'll work across the restaurant–front counter, dining room, and kitchen–leading by example, supporting the team, and stepping in wherever needed. From customer service and team leadership to problem-solving in real time, you keep the operation moving and adapt as situations arise. What You'll Be Doing Leading and managing the shift as Manager on Duty (MOD) Delivering a positive guest experience and resolving issues as they arise Ensuring food quality, accuracy, and adherence to Russo's standards Supporting scheduling, organization, ordering, and team coordination Coaching team members and maintaining a high sense of urgency Keeping the restaurant clean, organized, and running efficiency Jumping on across all roles when needed What We're Looking For Minimum 6 months of leadership experience Strong communication and guest service skills Basic math skills, including counting back change Comfortable speaking, reading, and writing basic English Outgoing, positive, and confident personality Ability to multitask, problem-solve, and adapt quickly Team-first mindset with a strong sense of urgency Willingness to cross-train in all areas of the restaurant Professional appearance in line with uniform standards Reliable transportation Must be 18 years or older Ability to stand or walk for 6–8 hours and lift up to 50 lbs If you're ready to lead from the front, take ownership of your shift, and help set the standard for your team, we'd love to meet you. New York Pizzeria, Inc. is an Equal Opportunity Employer. New York Pizzeria, Inc. does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant’s consideration for employments on a bases prohibited by local, state or federal law. Franchising Opportunities Own a Russo's Pizza Franchise Russo's offers entrepreneurs a turnkey pizza franchise with authentic New York style pizza, comprehensive training, and ongoing operational support to help you grow a successful restaurant business. GET FRANCHISE INFO → SCHEDULE A CALL

What you’ll do

Lead the restaurant shift as Manager on Duty, ensuring positive guest experiences, food quality, accurate orders, and smooth operations. Coordinate and coach team members, resolve issues, support scheduling and ordering, maintain cleanliness, and step into different restaurant roles as needed.

Requirements

Applicants need at least six months of leadership experience, strong communication and guest-service skills, basic math ability, and basic English proficiency. They must be at least 18, have reliable transportation, be able to multitask and adapt, and be able to stand or walk for 6–8 hours and lift up to 50 pounds.

Listed skills

• Team Leadership · Preferred
• Problem solving · Preferred
• Communication · Preferred
• scheduling · Preferred
• Organization · Preferred
• Multitasking · Preferred
• adaptability · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Shift Leadership
• Guest Service
• Team Leadership
• Problem-Solving
• Communication
• Food Quality Control
• Order Accuracy
• Team Coordination
• Scheduling
• Organization
• Basic Math
• Multitasking
• Adaptability
• Coaching
• Restaurant Operations
• Cross-Training

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support