SHIFT LEADER

Shift Leader Lead the floor. Set the pace. Own the shift. As a Shift Leader at Russo's, you're the leader on duty and the go-to decision maker during your shift. Your role is to ensure every guest has a great experience, every order meets Russo's standards, and the restaurant runs smoothly from open to close. You'll work across the restaurant–front counter, dining room, and kitchen–leading by example, supporting the team, and stepping in wherever needed. From customer service and team leadership to problem-solving in real time, you keep the operation moving and adapt as situations arise. What You'll Be Doing Leading and managing the shift as Manager on Duty (MOD) Delivering a positive guest experience and resolving issues as they arise Ensuring food quality, accuracy, and adherence to Russo's standards Supporting scheduling, organization, ordering, and team coordination Coaching team members and maintaining a high sense of urgency Keeping the restaurant clean, organized, and running efficiency Jumping on across all roles when needed What We're Looking For Minimum 6 months of leadership experience Strong communication and guest service skills Basic math skills, including counting back change Comfortable speaking, reading, and writing basic English Outgoing, positive, and confident personality Ability to multitask, problem-solve, and adapt quickly Team-first mindset with a strong sense of urgency Willingness to cross-train in all areas of the restaurant Professional appearance in line with uniform standards Reliable transportation Must be 18 years or older Ability to stand or walk for 6–8 hours and lift up to 50 lbs If you're ready to lead from the front, take ownership of your shift, and help set the standard for your team, we'd love to meet you. New York Pizzeria, Inc. is an Equal Opportunity Employer. New York Pizzeria, Inc. does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant’s consideration for employments on a bases prohibited by local, state or federal law. Franchising Opportunities Own a Russo's Pizza Franchise Russo's offers entrepreneurs a turnkey pizza franchise with authentic New York style pizza, comprehensive training, and ongoing operational support to help you grow a successful restaurant business. GET FRANCHISE INFO → SCHEDULE A CALL

The Shift Leader acts as the Manager on Duty, overseeing restaurant operations across the front counter, dining room, and kitchen. They are responsible for ensuring food quality, managing team coordination, and delivering a positive guest experience.

Candidates must have at least 6 months of leadership experience, be 18 years or older, and possess strong communication skills. Physical ability to stand for 6-8 hours and lift up to 50 lbs is required.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Problem Solving
• Multitasking
• Basic Math
• Staff Coaching
• Inventory Ordering
• Scheduling
• Conflict Resolution
• Quality Control

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support

Minimum experience

0+ years

Apply by

Aug 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level