Customer Service Representative

Franchise Owners Hamilton Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants. We are currently seeking energetic, career-minded, Customer Service Representatives to join our remote team. Remote Customer Service Representative Part-Time | Work From Home Position Summary As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets. Key Responsibilities * Respond to all incoming calls in a positive and professional manner * Process customer orders accurately and efficiently * Provide information and respond to general customer inquiries * Listen, analyze, and resolve customer issues in a timely and satisfactory manner * Support internal customers and follow company call-handling guidelines * Meet or exceed monthly performance targets, including: * Call quality * Attendance and punctuality * Call handle time Qualifications & Skills * Exceptional customer service skills * Strong verbal and written communication skills * Positive attitude with high energy * Ability to think critically, problem-solve, and follow through * Self-motivated with a drive to exceed sales and performance goals * Experience working remotely is considered an asset * Flexible availability to work days, evenings, weekends, and holidays Technical Requirements Candidates must have: * A computer with Genuine Windows 11 * High-speed internet connection * USB headset * 17” or larger monitor What We Offer * 100% remote work from home * Remote interview process * Ongoing virtual meetings and support * Opportunity to work with a well-known Canadian brand If you are enthusiastic, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team! Job Types: Part-time, Permanent Benefits: * Work from home To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at [email protected] [[email protected]] Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability.

The representative will handle incoming customer calls, process orders, and resolve inquiries in a professional manner. They are responsible for meeting performance targets related to call quality, attendance, and call handle time.

Candidates must have a computer with Windows 11, high-speed internet, a USB headset, and a 17-inch or larger monitor. Strong communication skills, a positive attitude, and the ability to work flexible hours including evenings and weekends are required.

• Work from home

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Verbal communication
• Written communication
• Problem-solving
• Critical thinking
• Sales
• Time management
• Punctuality
• Attendance
• Call handling
• Energetic
• Professionalism
• Technical Requirements
• Follow Through
• Positivity
• Self-Motivation
• Call Center Experience
• Customer Service
• Communication
• Critical Thinking
• Franchising
• Telecommuting
• USB
• Greeting Customers
• Customer Inquiries
• Enthusiasm

• Customer Service & Support
• Food & Beverage
• Sales
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week