Pension Information Officer - Eligibility List

About Us Join the Plannera Team: A Career with Purpose. A Future with Possibilities. Join our team of passionate pension and benefits professionals dedicated to helping members build a secure financial future! Plannera Pensions & Benefits (Plannera), formerly known as the Public Employees’ Benefits Agency, is on the lookout for talented individuals to become part of our dynamic team of 155 employees. Headquartered in Regina, Saskatchewan, Plannera oversees $17 billion in assets across 11 pension plans and 16 benefits programs in the province. As a not-for-profit corporation, we take pride in administering two of Canada's top 100 pension plans—the Public Employees Pension Plan (PEPP), the country’s largest defined contribution plan, and the Municipal Employees' Pension Plan (MEPP). We serve over 900 employers and more than 112,000 plan members, everyone from small-town firefighters to crown corporation executives. The Opportunity Plannera is seeking an analytical, resourceful, and detail-oriented pension professional to join one of our teams as a Pension Information Officer. As a dedicated group of pension professionals, we strive to provide clear and timely information to our customers and ensure the accuracy of our pension administration systems. As a Pension Information Officer, you will: * Listen attentively and ask meaningful questions to fully understand plan member inquiries and provide informed, accurate responses by leveraging knowledge of pension plan provisions, legislation, and procedures over the phone, in writing and in-person; * Work collaboratively with colleagues to create a positive, inclusive, and productive work environment; * Investigate and resolve discrepancies in data received from plan members and participating employers; * Process pension entitlements and payroll transactions; * Enter, verify, and maintain accurate plan member and pensioner records within their respective databases; and * Audit the work performed by other staff members. Ideal Candidate To be successful in this role, you will have: * Knowledge of defined benefit or defined contribution pension plan administration, or experience in the financial services or similar industry; * The ability to accurately perform mathematical calculations; * The ability to problem-solve by referencing, understanding, and following legislation, policies, and procedures; * Strong interpersonal and communication skills; * The ability to organize and prioritize multiple tasks, taking into consideration changing priorities and tight deadlines; and * A thorough conscientious, and detail-oriented approach to work. Typically, the knowledge and experience required to achieve the above is obtained through: * A post-secondary degree or diploma in business administration; * Attainment of the Pension Plan Administration Certificate (PPAC) and/or the Certified Employee Benefits Specialist (CEBS) designation; * Experience in pension plan administration or financial services customer service; or * An equivalent combination of education and work experience. Candidates must clearly describe in their cover letter where they have acquired their knowledge and abilities. Selections for interviews will be based on this information. This competition will be used to create an eligibility list that will be valid for up to six months and will be used to staff current and future permanent and term opportunities. Why Choose Plannera? * Industry Leader: Plannera is recognized as a leader in pension and benefit administration, providing personalized service and consistently achieving high member satisfaction scores. * Global Partnerships: Our investment fund managers collaborate with some of the world’s leading fund managers, providing strong and diversified pension plan funds. * Diversity and Inclusion: We believe in the strength of diversity and inclusion. Join a team that values and celebrates the unique perspectives each member brings. * Making a Difference: As a Plannera employee, you'll have the opportunity to contribute to the success of our organization and make a meaningful difference in the lives of our members. What We Offer * A competitive salary that reflects your expertise * Comprehensive benefits package including a pension to secure your financial future * Career development, advancement and learning opportunities * Flexible work arrangements * Vacation, earned days off (EDO) and other types of leave to support your well being Ready to embark on a fulfilling career journey with Plannera? Showcase your expertise and dedication to financial security by applying today. Let's build financial futures together! Posting Closes: September 2, 2026

The Pension Information Officer provides accurate information to plan members regarding pension provisions and legislation while maintaining database records. They also investigate data discrepancies, process payroll transactions, and audit the work of other staff members.

Candidates should possess a post-secondary degree or diploma in business administration and relevant experience in pension or financial services. Professional designations such as PPAC or CEBS are considered assets for this role.

• Competitive salary • Comprehensive benefits package • Pension plan • Career development opportunities • Flexible work arrangements • Vacation • Earned days off

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Pension administration
• Financial services
• Mathematical calculations
• Problem-solving
• Communication skills
• Interpersonal skills
• Data analysis
• Payroll processing
• Record maintenance
• Auditing
• Customer service
• Attention to detail
• Time management
• Legislation compliance
• Resourcefulness
• Conscientiousness
• Business Administration
• Investments
• Certified Employee Benefit Specialist
• Customer Service
• Communication
• Personalized Service
• Financial Services
• Investment Management
• Leadership
• Problem Solving
• Legislation
• Mathematics
• Prioritization
• Detail Oriented

• Finance & Accounting
• Customer Service & Support
• Administrative
• Government & Public Sector
• Information Officer
• Financial Services Manager
• Finance Managers
• Financial Managers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week