PLATOVerified Job Source

Senior Service Designer - contract

Canada
Remote
Posted Sep 8, 2026
1 position

$85–$105 / hour

Opens an external site

Employment type: Contract
Experience level: Lead · 10+ years
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Canada

Job summary

The role involves leading service design, UX/UI, and interaction design activities within a cross-functional Agile Scrum team. You will collaborate with stakeholders to deliver innovative, user-centered web and mobile solutions while supporting team members through mentorship.

Job details

Who We Are PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with. Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing. As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact. Contract Duration: ASAP to Dec 31, 2026 Security Clearance: Current Government of Canada Reliability or higher is required at the time of application Summary We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered experiences using established design systems and best practices. Responsibilities Work within a cross-functional Agile Scrum team with a focus towards delivery execution Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution. Deliver using the accepted design system to deliver with velocity and create consistent deliverables. Drive deliverable completion and support more junior designers, developers and testers on the team. Work alongside client resources to understand requirements and drive acceptance for solutions. Lead interaction and UI/UX activities including client workshops. Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones. Requirements 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field. Strong expertise in: User Experience (UX) Design User Interface (UI) Design Processes Interaction Design Service Design methodologies, including journey mapping and service blueprinting Experience designing and delivering web and mobile digital products in Agile environments. Experience facilitating stakeholder workshops and collaborative design sessions. Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads. Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure). Excellent communication, stakeholder management, and problem-solving skills. Experience mentoring and supporting junior team members. Knowledge of accessibility and inclusive design principles is an asset. Work With Us At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects. We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you. PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.

What you’ll do

Requirements

Candidates must have 8+ years of experience in Service Design, UX, or related fields and possess strong expertise in design methodologies and tools. A current Government of Canada Reliability security clearance or higher is required at the time of application.