PointClickCareVerified Job Source

Process Analyst

Canada
Remote
Posted Sep 23, 2026
1 position

$89,900–$99,900 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Process Analyst partners with senior leaders to analyze, design, and implement operational improvements across various departments. They lead discovery workshops, document business requirements, and coordinate cross-functional teams to deliver impactful process redesigns and automation initiatives.

Job details

The Role The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers. What You’ll Do Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation. Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals. Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices. Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps. Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation. Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives. Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time. Qualifications & Skills Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment. Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership. Experience designing and documenting process maps, workflows, and business requirements. Strong organizational, project management, and problem-solving skills. Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives. Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus Experience with Salesforce, Gainsight, Service Cloud, and Kantata. Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives. \n \n $89,900 - $99,900 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $89,900 - $99,900 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n

What you’ll do

Requirements

Candidates must have proven experience leading process analysis and improvement initiatives within a fast-paced, cross-functional environment. Strong facilitation, communication, and project management skills are required, along with experience in SaaS and relevant business software.