Regional Manager - West Midlands

Job summary

Lead the West Midlands region's 12 stores, taking accountability for commercial, operational, and people KPIs while coaching Store Managers and their teams. Drive sales, customer experience, compliance, and consistent implementation of company initiatives, using data and stakeholder collaboration to improve regional performance.

Job details

Department: Retail Employment Type: Full Time Location: Field Based Reporting To: Director of Sales – South Compensation: £70,000 plus bonus Description We are looking for a Regional Manager to join our team and lead our West Midlands region. This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment. As a Regional Manager, you will provide visible leadership, strategic direction and effective coaching to Store Managers and their teams, driving sales, customer service, operational excellence and compliance across all 12 stores. Working closely with key stakeholders across the business, you will champion our values, drive operational excellence and ensure decisions are made with both our people and customers at the heart of everything we do. You will also ensure changes, initiatives and operational requirements are implemented consistently, compliantly and within agreed deadlines and maintaining high standards across the region. This role will include travel across the region. What does the role involve? Take overall accountability for delivering the region's key commercial, operational and people KPIs. Lead, coach and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability and results. Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management and retention. Drive sales and commercial performance across all stores, ensuring teams maximise opportunities and consistently deliver against business objectives. Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom. Champion and embed company initiatives, engaging teams through clear communication, coaching and visible leadership. Create and maintain warm, welcoming, safe and inclusive showroom environments for both customers and colleagues. Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives. Identify opportunities to improve business performance, systems and processes, leading and implementing sustainable change across the region. Use insight, data and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience. Ensure all stores operate in accordance with company policies, procedures and Health & Safety requirements, maintaining a culture of compliance and best practice. Who are we looking for? Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation. Strong commercial, sales and P&L management experience, with a track record of delivering against targets and KPIs. Ability to analyse business performance data and translate insight into effective actions and improvements. Strong people-management skills, including recruitment, coaching, performance management and development. Good understanding of retail operations, customer service, compliance and Health & Safety requirements. Strong communication, influencing and stakeholder-management skills, with the ability to work effectively across all levels of the organisation. Strong organisational and problem-solving skills, with the ability to prioritise and manage competing demands. Proactive and accountable approach, with a focus on performance, customer service, compliance and continuous improvement. What’s in it for you? 33 days holidays including bank holidays Car Allowance Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more! Colleague Discount Career progression Long service awards Enhanced Maternity, Paternity and Adoption Leave Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics Virtual GP – Access to a GP service 24/7 Salary finance scheme Pension Scheme Death in Service

What you’ll do

Lead the West Midlands region's 12 stores, taking accountability for commercial, operational, and people KPIs while coaching Store Managers and their teams. Drive sales, customer experience, compliance, and consistent implementation of company initiatives, using data and stakeholder collaboration to improve regional performance.

Requirements

Candidates should have proven leadership experience across multiple retail locations, strong commercial, sales, and P&L management experience, and a record of delivering targets and KPIs. They should also bring people-management, analytical, communication, organisational, retail operations, customer service, and Health and Safety compliance skills.

Benefits

• 33 Days' Holiday Including Bank Holidays
• Car Allowance
• Employee Benefits Platform
• High Street Discounts
• Holiday Discounts
• Gym Discounts
• Cinema Discounts
• E-Vouchers
• Cashback
• Colleague Discount
• Career Progression
• Long Service Awards
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• Enhanced Adoption Leave
• Employee Assistance Programme
• 24/7 Virtual GP Service
• Salary Finance Scheme
• Pension Scheme
• Death in Service Benefit

Listed skills

• Team Leadership · Preferred
• KPI Management · Preferred
• Recruitment · Preferred
• Customer service · Preferred
• Retail operations · Preferred
• Stakeholder Management · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Site Retail Leadership
• Team Leadership
• Coaching and Development
• Commercial Management
• Sales Performance
• P&L Management
• KPI Management
• Business Performance Analysis
• Recruitment
• Performance Management
• Succession Planning
• Customer Service
• Retail Operations
• Health and Safety Compliance
• Stakeholder Management
• Continuous Improvement

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources

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