Connection Centre Guide

We are looking for a Connection Guide to join our team! As a Guide, you are more than a reservation specialist — you are the first point of contact in a guests wellness journey. You create a simple, welcoming path to wellness, helping guests access meaningful moments of connection with nature, themselves, and others. Key Responsibilities Create Effortless Access Guide guests through resort and spa bookings with clarity and care across phone and email channels. Make the experience simple and seamless from first inquiry to confirmed reservation. Anticipate needs and remove friction before it arises. Foster Genuine Connection Listen with intention to understand each guest’s unique wellness goals. Offer personalized recommendations aligned with their preferences and comfort. Hold space for questions, concerns, and special requests with empathy and confidence. Be a Trusted Wellness Resource Develop a deep understanding of our spa experiences, environments, and philosophy. Speak naturally and authentically about what makes our approach to wellness unique. Help guests choose experiences that support rest, connection, and renewal. Contribute to Shared Success Support individual and team goals through thoughtful guidance and service excellence. Accurately document guest interactions to ensure continuity of care. Uphold privacy, compliance, and operational standards with integrity. Who You Are Warm, grounded, and naturally welcoming. A clear communicator who makes complex information feel simple. Passionate about wellness, hospitality, and creating meaningful experiences. Comfortable guiding conversations toward booking decisions without pressure. Motivated by contributing to a collaborative, supportive team environment. Experience in hospitality, spa, wellness, or contact centres is an asset — but your ability to connect authentically matters most. Working Environment Day, afternoon, or evening shifts, including weekends and statutory holidays. Office-based role in downtown Calgary. A collaborative team culture rooted in respect, trust, and shared success. If you are passionate about making wellness accessible, welcoming, and meaningful, we invite you to apply and become the first point of connection in our guests’ experience. Please submit your resume for consideration.

Guide guests through resort and spa bookings with clarity and care, ensuring a seamless experience from inquiry to reservation. Develop a deep understanding of spa experiences and offer personalized recommendations to support guests' wellness goals.

Candidates should be warm, grounded, and passionate about wellness and hospitality. Experience in hospitality, spa, wellness, or contact centers is an asset, but the ability to connect authentically is most important.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Customer Service
• Wellness
• Hospitality
• Empathy
• Booking Management
• Problem Solving
• Team Collaboration
• Attention to Detail
• Active Listening
• Personalization
• Trust Building
• Documentation
• Compliance
• Support
• Connection

• Hospitality
• Customer Service & Support

Minimum experience

0+ years

Apply by

Aug 14, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level