Front Desk Attendant

We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable. Pomeroy Perks Competitive wages and Health and Wellness benefit plan. Paid on-the-job training with additional learning opportunities. Growth and development opportunities, both personal and professional. Personal days: 5 per year after 90 days of continuous full-time employment. Pomeroy Stay Travel Program. Key Focuses Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints. Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions. Answers phones and welcomes guests in a prompt and courteous manner. Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate. Efficiently books guest reservations requested by phone, in person, or online. Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location. Experience/Passions/Education Previous experience in front desk or in a hotel is an asset. Strong communication and interpersonal skills. Tech-savvy. Working Conditions This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk. About Pomeroy Lodging Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

The Front Desk Agent is responsible for managing guest check-ins and check-outs while maintaining a professional lobby environment. They aim to maximize room revenue and ensure a positive, memorable first impression for all guests.

Previous hotel or front desk experience is considered an asset. Candidates must possess strong communication skills and be comfortable with technology and physical demands such as standing for long periods.

• Health and Wellness benefit plan • Paid on-the-job training • Growth and development opportunities • Personal days • Pomeroy Stay Travel Program

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Problem-solving
• Organization
• Customer Service
• Communication
• Interpersonal Skills
• Tech-savvy
• Reservation Management
• Front Desk Operations

• Hospitality
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level