Account Manager

Key Responsibilities * Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new leads. * Works closley with assigned, existing, and potential customers in a defined territory. * Maintains customer relations & files (current quotes, correspondence, plans, problems, etc. and updates customer information in the computer system. * Enters quotes and orders into the computer system while on the phone with the customer. * Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities. * Establishes GP% to be used in bids, processes return authorizations, sends out correspondence & literature, and works back-order reports. * Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies). * Participates in vendor shows, in-house product training, association meetings, and P&T training. The additional Key Responsibilities below apply to Account Managers assigned to Power & Tel of Canada: * Transmits a daily order sales summary to the National Sales Manager. * Issues direct/drop shipments and POs when required. * Daily entering and review of QSAs * Daily activity reports to GM and ISM * Assists in planning, designing & launching email promos * Process VISA, Mastercard, debit card payments * AR follow-up & calls to customers * Product search e.g. substitutes, approx for specific applications * Price negotiations * POs for “Drop Ship” tickets Skills Needed * Attention to detail, clear phone voice and excellent communication skills a must. * Customer/Employee relations using motivation and dipolmany in difficult situations * Flexible to change, general computer skills including Microsoft Office * Strong - problem solving, negotiation, organization, and selling skills * French Canadian Speaker - fluent Minimum Educational Requirements High School Diploma. A college degree is preferred, but is not required. Experience Required The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Wholesale distribution experience is preferred, but is not required. NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

The Account Manager is responsible for achieving sales and gross profit goals by managing existing customer relationships and proactively seeking new business opportunities. They also handle daily administrative tasks such as processing quotes, orders, and managing customer correspondence.

Candidates must have 1 to 2 years of sales or customer service experience and possess strong communication and organizational skills. A high school diploma is required, while a college degree is preferred.

• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• Attention to detailPreferred
• SalesPreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Communication skills
• Problem solving
• Negotiation
• Organization
• Microsoft Office
• Computer skills
• Attention to detail
• Fluent in French Canadian
• Order processing
• Relationship management
• Data entry
• Quotation management
• Employee Relations
• Planning
• Customer Relationship Management
• Customer Service
• Communication
• Computer Literacy
• Drop Shipping
• French Language
• Selling Techniques
• Sales Tax
• Gross Profit
• Problem Solving
• Purchasing
• Quotations
• Wholesaling
• Price Negotiation
• Detail Oriented

• Sales
• Customer Service & Support
• Administrative
• Logistics
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week