Sales Support

Job summary

Supports Account Managers by entering customer orders and quotes while researching and following up on open orders. Handles clerical tasks, return authorizations, and maintains quality event records.

Job details

Job Title: Sales Support Department: Sales Support Reports To: Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor Key Responsibilities Supports Account Managers in meeting the customer's needs. Enters customer orders and quotes into the computer system. Researches, and follows up on open customer orders. Responsible to keep Open Order Reports current and process Return Authorizations. Obtain proof of delivery for customers. Aids in general clerical work such as correspondence & filing. Researches to find products not currently in the portfolio. Enters, processes and maintains quality event records. Accounts Receivable follow up with customers Literature distribution Other tasks as assigned Skills Needed Computer use and navigation Microsoft Excel & Word Strong organization skills Problem-solving skills Mathematics aptitude Attention to detail Good communication skills Works well independently and in group environments Typing skills Minimum Educational Requirements High School Diploma (or GED). Experience Required This is an entry-level position. NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

What you’ll do

Supports Account Managers by entering customer orders and quotes while researching and following up on open orders. Handles clerical tasks, return authorizations, and maintains quality event records.

Requirements

Requires a High School Diploma or GED. This is an entry-level position requiring proficiency in Microsoft Office and strong organizational skills.

Listed skills

• Organization skills · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Computer Navigation
• Microsoft Excel
• Microsoft Word
• Organization Skills
• Problem-solving
• Mathematics
• Attention To Detail
• Communication Skills
• Typing Skills

Job areas

• Sales
• Customer Service & Support
• Administrative