Shop Manager

Job summary

The Shop Manager is responsible for directing daily operations, managing staff, and overseeing the procurement of merchandise. Key duties include budget monitoring, implementing marketing strategies, and resolving customer complaints.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise for resale Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Supervision 16-20 people Additional information Work conditions and physical capabilities Fast-paced environment Attention to detail Standing for extended periods Personal suitability Client focus Excellent oral communication Flexibility Organized Team player

What you’ll do

The Shop Manager is responsible for directing daily operations, managing staff, and overseeing the procurement of merchandise. Key duties include budget monitoring, implementing marketing strategies, and resolving customer complaints.

Requirements

Candidates must have a high school graduation certificate and at least 5 years of relevant experience. The role requires the ability to supervise 16-20 people and work in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Recruitment · Preferred
• Organization · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Staff Supervision
• Budget Planning
• Marketing Strategies
• Merchandise Procurement
• Price and Credit Policies
• Recruitment
• Customer Service
• Staff Scheduling
• Revenue Monitoring
• Inventory Management
• Oral Communication
• Organization
• Teamwork
• Client Focus
• Flexibility

Job areas

• Retail
• Management & Leadership
• Sales
• Food & Beverage
• Manufacturing