Bilingual Call Centre Specialist

Job summary

The specialist will handle inbound calls in both English and French to provide customer service and identify sales opportunities. They are also responsible for booking student interviews and maintaining accurate records of all interactions.

Job details

About us At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey! Bilingual Call Centre Specialist (English/French) - Part-Time Location: New Westminster, BC Pay Rate: $19.00 / hour Employment Type: Part-Time (20 hours per week, with a possible increase in hours in the future) Position Overview The purpose of the Bilingual Call Centre Specialist is to provide exceptional, bilingual customer service for all inbound calls to current and new clients in both English and French, and to assist the Appointment Setting Representative team as required. As the first point of contact for inbound calls, the Bilingual Call Centre Specialist is responsible for delivering professional support to potential and existing clients by following strict and effective guidelines. Key Job Responsibilities The Bilingual Call Centre Specialist will be responsible for the following duties, alongside other related tasks assigned to support business objectives: Bilingual Client Communication: Handle inbound calls, inquiries, and support requests seamlessly in both fluent English and French. Customer Service & Sales: Provide consistent, exceptional customer service, identify and act upon sales opportunities, and appropriately transfer clients to other business units within Campus Support. Performance & KPIs: Achieve monthly and annual Key Performance Indicator (KPI) targets established by the Call Center Manager. Administrative Tracking: Maintain accurate records by tracking and reporting on daily, weekly, and monthly activities. Appointment Support: Assist the Appointment Setting Representatives team by booking prospective student interviews following strict guidelines, using proven techniques to maximize show rates, and upholding the highest standards of integrity and ethics. Qualifications & Requirements Education & Experience High school diploma. Minimum two (2) years of experience working in a call centre environment (experience within private post-secondary education or a recruitment agency is strongly preferred). Language Requirements Mandatory: Fully fluent and bilingual in English and French (both oral and written). Bonus: Additional proficiency in Mandarin, Cantonese, Hindi, or Punjabi is considered an asset. Skills & Abilities Excellent interpersonal, oral, and written communication skills in both English and French. Ability to work effectively both independently and as part of a dynamic team. Proficient with MS Office (Word, Excel, Outlook) and standard productivity tools. Familiarity with Five9 software is an asset. Highly organized, detail-oriented, and capable of multi-tasking and managing competing priorities under pressure. Self-starter with strong problem-solving skills, initiative, and a customer-focused attitude. Schedule & Provisos Hours: Part-time position, 20 hours per week with a possible increase in hours in the future. Shift Details: Morning shifts from 5:00 a.m. to 1:30 p.m.; availability across Monday to Friday is required. Flexibility: Willingness to adapt to work schedules provided by the Manager, Call Center. #dmndDon’t hold back!—apply today, even if you do not tick every skills list. We cherish diverse skill sets, knowing your unique experiences and perspectives enrich our dynamic team. We are proudly Canadian — rooted in our diverse communities, guided by our values, and committed to growing together from coast to coast.

What you’ll do

The specialist will handle inbound calls in both English and French to provide customer service and identify sales opportunities. They are also responsible for booking student interviews and maintaining accurate records of all interactions.

Requirements

Candidates must have a high school diploma and at least two years of experience in a call centre environment. Full fluency in both English and French is mandatory for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual
• Customer Service
• Sales
• Appointment Setting
• Data Entry
• Communication
• Interpersonal Skills
• Problem-solving
• Time Management
• Multi-tasking
• MS Office
• Word
• Excel
• Outlook
• Five9
• Inbound Calls
• Self-Starter
• Business Objectives
• Bilingual (French/English)
• Ethical Standards And Conduct
• Microsoft Excel
• Multilingualism
• Call Center Experience
• Cantonese Chinese
• Mandarin Chinese
• English Language
• French Language
• Problem Solving
• Key Performance Indicators (KPIs)
• Microsoft Outlook
• Multitasking
• Productivity Software
• Punjabi Language
• Detail Oriented

Job areas

• Customer Service & Support
• Education
• Sales
• Administrative
• Bilingual Call Center Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives