Front Desk Receptionist

Job summary

The Front Desk Receptionist serves as the primary point of contact for patients, managing phone correspondence, scheduling, and patient intake. Additionally, the role involves assisting with clinical tasks such as rooming patients and maintaining equipment cleanliness.

Job details

Full Job Description Position Title: Front Desk Receptionist Job Status: Full Time, Monday – Friday Reports to: Clinic Business Operations Manager About Us: At Heartland Fertility Clinic, we strive to provide support, knowledge, choices and treatment for our fertility patients, ultimately helping them achieve their goal of becoming parents. We are a busy fertility clinic, the only one in all of Manitoba. We have been helping individuals achieve their dreams of family for more than 20 years. This is your opportunity to be part of this miraculous journey. Your Role: Heartland Fertility Clinic is seeking a confident, professional, positive and experienced individual to join our team as a full time Front Desk Receptionist. The successful candidate will be the first point of contact for all patients arriving at the clinic, including telephone and email correspondence. Job Responsibilities: * Responsible for answering the multi-line phone system , ensuring calls are transferred promptly to the appropriate department * Ensuring voicemails are checked and responded to multiple times per day * Inputting patient demographics into the EMR, ensuring accuracy and attention to detail, booking appointments. * Accepting patient payments for treatment and procedures and ensuring proper patient information and payment amount is communicated to the Billing Team. * Checking patients in upon arrival to the clinic. * Rooming patients for physicians, turning over rooms, cleaning beds and equipment in-between each patient visit. * Responsible for all incoming and outgoing mail, including FedEx items for the team. * Filing incoming documents, including but not limited to faxes, scans and incoming referral requests. * Adding new patient referral requests to the physician waitlists. * Completing tasks as assigned * Reviewing incoming emails, directing to appropriate department when necessary, and returning correspondence when appropriate. * Providing exceptional customer service and patient care regardless of age, culture, gender or sexual preference * Other duties as assigned . Experience/Position Requirements: * Minimum 2 years experience in a medical clinic or hospital environment required. * Medical Office Assistant or Unit Clerk Certification would be an asset. Previous work experience relevant to the field will be considered if no certification. * Knowledge of Women’s Health medical terminology. * Experience using EChart and EHub would be an asset. * Excellent and efficient computer, communication and organization skills. * Experience with Accuro is required. * Must be able to work effectively and productively both independently and as part of the Heartland team * Ability to multi-task as needed

What you’ll do

The Front Desk Receptionist serves as the primary point of contact for patients, managing phone correspondence, scheduling, and patient intake. Additionally, the role involves assisting with clinical tasks such as rooming patients and maintaining equipment cleanliness.

Requirements

Candidates must have at least two years of experience in a medical or hospital setting and proficiency with the Accuro software system. A Medical Office Assistant or Unit Clerk certification is considered an asset for this position.

Listed skills

• Customer service · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Multi-line phone system
• Patient scheduling
• Data entry
• Customer service
• Accuro
• EChart
• EHub
• Medical office administration
• Communication skills
• Organizational skills
• Multi-tasking
• Billing support
• Patient intake
• Patient Referral
• Multi-Line Phone Systems
• Business Operations
• Organizational Skills
• Billing
• Customer Service
• Computer Networks
• Demography
• Electronic Medical Record
• Medical Office Procedures
• Medical Terminology
• Multitasking
• Filing
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Front Desk Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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