Term Program Manager - Exempt

Term: July 1, 2025– April 15, 2027 contingent upon final funding approval SALARY RANGE: $69,900-$85,000 per year. HOURS OF WORK: Monday - Friday 09:00-17:00/Overnights NUMBER OF VACANCIES: 1 (one) vacancy Job description: JOB TITLE: EXEMPT - Term Program Manager REPORTS TO: Director of Housing & Community Programs DESCRIPTION: An exciting opportunity to help lead our Supportive Housing and Shelter Program within an organization dedicated to making a difference in the community. The Manager will assist with planning, organizing, directing, and administering at multiple Supportive Housing and Shelter programs, while also working collaboratively with the team to ensure efficient operations and successful program outcomes. These programs are all 24/7 sites, and in multiple locations around Metro Vancouver. The successful applicant will be responsible for working overnight hours starting in October/November for the start of the winter shelter season. They will be responsible for the nightly operation of the program, including staffing and personnel, and will ensure that program delivery aligns with the policies, procedures, and Mission Statement of Progressive Housing Society. QUALIFICATIONS · Bachelor's Degree in Social Work, Psychology, or other related field preferred; may consider equivalent combination of education and experience. · Five years’ experience working with vulnerable adult populations including those affected with mental illness and other complex health conditions and homelessness with preference given to those who have worked directly in a shelter environment. · Minimum of 3 years front line supervisory experience in a similar environment overseeing teams larger than 10 or a demonstrated excellence in leadership combined with extensive experience in combination with education. · Valid Class 5 Driver’s License with a clean drivers’ abstract. · Personal vehicle for business related purposes. · Standard First Aid & CPR. · Provincial Violence Prevention Training is considered an asset. · Naloxone Training. · Trauma Informed Care training. · Successful clearance of a criminal record check. SKILLS AND ABILITIES · Well-demonstrated written, oral, and high-level communication skills. · Ability to foster and maintain a collaborative team approach to program delivery. · Demonstrated expertise in dealing successfully with persons with complex care needs. · Strong background and working knowledge of psychosocial rehabilitation processes. · In-depth understanding of administrative functions, including budget preparation and financial management. · Proficient in computer skills, including ability to use MS Office. · Extensive experience and demonstrated success in time management, problem solving, conflict resolution and consensus building. · Capacity to lead, coach, train, and mentor staff and clients effectively. · Ability to build and maintain positive relationships with tenants, community groups, government agencies, and the public. · Excellent problem-solving skills and capability to manage multiple projects. · Demonstrated ability to act decisively in crisis management situations. · Ability to prioritize tasks and meet deadlines in a dynamic environment. KEY DUTIES AND RESPONSIBILITIES Plans, organizes, directs, and administers provision of the Burnaby Shelter Program. Oversees 24/7 operations of the program, staffing and personnel, and ensuring that program delivery is consistent with the policies, procedures, and Mission Statement of Progressive Housing Society. Responsible for being on call to respond to emergencies, addressing staffing-related concerns, and ensuring prompt resolution of any operational issues that may arise outside of regular working hours ***Keeping in line with our mandate of a low barrier approach, all of our sites are animal friendly*** Job Types: Full-time, Fixed term contract Benefits: Casual dress Employee assistance program Mileage reimbursement On-site parking Paid time off Application question(s): Keeping in line with our mandate of a low barrier approach, all of our sites are animal friendly. Are you comfortable with this? Education: Bachelor's Degree (preferred) Licence/Certification: Class 5 Drivers Licence (required) Work Location: In person

Lead the planning and administration of Supportive Housing and Shelter programs across multiple 24/7 sites in Metro Vancouver. Oversee nightly operations, staffing, and personnel to ensure alignment with organizational policies and mission.

Requires a Bachelor's degree in Social Work or Psychology (preferred) and five years of experience with vulnerable populations. Must have at least 3 years of supervisory experience, a valid Class 5 Driver's License, and various safety certifications.

• Casual dress • Employee assistance program • Mileage reimbursement • On-site parking • Paid time off

• Time managementPreferred
• MS-OfficePreferred
• case managementPreferred
• Communication SkillsPreferred
• crisis managementPreferred
• Project managementPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Program Management
• Staff Supervision
• Crisis Management
• Budget Preparation
• Financial Management
• Conflict Resolution
• Trauma Informed Care
• Psychosocial Rehabilitation
• Time Management
• Communication Skills
• Consensus Building
• Mentoring
• MS Office
• Project Management
• Stakeholder Relations
• Case Management

• Social Services
• Management & Leadership
• Government & Public Sector
• Healthcare
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Feb 24, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available