Customer Service Representative

Job summary

The Customer Service Representative will assist passengers through all phases of travel, including booking, check-in, and boarding, while ensuring safety and regulatory compliance. They will also perform administrative duties and collaborate with other departments to provide an enjoyable customer experience.

Job details

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you’re the person we are looking for! PAL Airlines is currently seeking a full-time fixed term Customer Service Representative to join our team of committed professionals in Quebec City, QC base. Duties and Responsibilities: * Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes. * Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required. * Provide outstanding customer service to our customers. * Working with the PAL Airlines team on developing new Customer Service initiatives and ideas. * Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights. * Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination. * Other duties as assigned. Qualifications: * The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment. * The ability to fluently speak both English and French. * Must possess exceptional customer service skills. * Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making. * Must be able to work independently and in a team environment. Applications will be accepted on an on-going basis. PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank You! #PALAirlines

What you’ll do

The Customer Service Representative will assist passengers through all phases of travel, including booking, check-in, and boarding, while ensuring safety and regulatory compliance. They will also perform administrative duties and collaborate with other departments to provide an enjoyable customer experience.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and be fluent in both English and French. Strong communication, problem-solving, and decision-making skills are essential for this role.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Decision making
• Teamwork
• Bilingualism
• Reporting
• Administration
• Safety compliance
• Regulatory Process
• Workplace Inclusivity
• Bilingual (French/English)
• Decision Making
• Customer Service
• Problem Solving
• Operations
• On-Time Performance
• Verbal Communication Skills
• Booking (Sales)

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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