Admitting and Administrative Clerk

Job summary

The role involves scheduling complex patient appointments, registering arrivals, and managing patient demographics and referrals. Additionally, the clerk performs general administrative duties such as typing technical documents, answering phones, and maintaining patient statistics.

Job details

Admitting and Administrative Clerk, Child and Youth Mental Health BC Children’s Hospital, $22.94 per hour What You’ll Do Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families. Receive and register patients upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived. Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork. Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics. Follow up with appropriate team members as necessary. Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required. Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel. What You Bring Grade 12 Two (2) year’s recent related experience or an equivalent combination of education, training and experience. Knowledge of medical terminology. You Have The Ability To Keyboard at 45 wpm. Communicate effectively both verbally and in writing. Organize work. Physically carry out the duties of the position. Deal with others effectively. Operate related equipment. What’s In It For You Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. Access to more than 2,000 in-house training programs. Enjoy a comprehensive benefits package, including municipal pension plan. 12 annual statutory holidays with generous vacation entitlement and accruement. Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more. Job Type; Reg/Temp + Full/Part Wage: $22.94 per hour 4500 Oak Street, Vancouver BC Applications will be accepted until position is filled. Schedule; Days + Hours Requisition Number What we do BC Children’s Hospital (BCCH) bcchildrens.ca provides care for the most seriously ill or injured children from across British Columbia. Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment. ATTN: PHSA Employees: To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca Please note the internal job posting will no longer be accessible after the expiry date of MONDAY DAY, YEAR. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting. If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

What you’ll do

The role involves scheduling complex patient appointments, registering arrivals, and managing patient demographics and referrals. Additionally, the clerk performs general administrative duties such as typing technical documents, answering phones, and maintaining patient statistics.

Requirements

Candidates must have a Grade 12 education and two years of recent related experience or an equivalent combination of training. Required skills include knowledge of medical terminology and the ability to keyboard at 45 wpm.

Benefits

• Health and wellness programs • Development programs • In-house training programs • Municipal pension plan • Statutory holidays • Vacation entitlement • Onsite fitness classes • Recreational program discounts • Travel discounts • Technology discounts • Car and bike sharing

Listed skills

• written communication · Preferred
• Organization · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Scheduling
• Medical Terminology
• Keyboarding
• Data Entry
• Receptionist Duties
• Word Processing
• Spreadsheet Software
• Patient Registration
• Referral Processing
• Verbal Communication
• Written Communication
• Organization
• Record Maintenance
• Clerical Support

Job areas

• Healthcare
• Administrative
• Customer Service & Support