Customer Support Representative
On-site · Vancouver
Provide real-time technical assistance and resolve customer queries via email and chat. Identify platform trends, report bugs, and gather customer feedback to improve the product.
Founded by veterans in the social gaming industry, Punt was born out of a desire to deliver innovative solutions that were lacking in the market. With years of experience and a deep understanding of the industry, our founders recognized the need for a fresh approach to social gaming. We are committed to excellence, constantly pushing the boundaries to develop products that captivate and delight our users. As we continue to grow, our focus remains on driving innovation and setting new benchmarks in the social gaming world.
On-site · Vancouver
Provide real-time technical assistance and resolve customer queries via email and chat. Identify platform trends, report bugs, and gather customer feedback to improve the product.
On-site · Vancouver
Provide high-level administrative support to two founders by managing their calendars, inboxes, and complex travel logistics. Act as a primary point of contact and project coordinator to ensure operational efficiency in a fast-paced startup environment.
On-site · Vancouver
Design, build, and maintain core data pipelines and analytics models using dbt and Python. Ensure data accuracy and quality through the implementation of monitoring, testing suites, and incident response.
On-site · Vancouver
The role focuses on owning detection engineering, compliance programs, and access control using RBAC and least privilege principles. You will lead the design of SIEM/SOAR systems and conduct security investigations and incident response.
On-site · Vancouver
Manage a dedicated book of high-value VIP accounts to drive growth, engagement, and long-term retention through high-volume personalized outreach. Execute marketing campaigns and represent the brand at exclusive customer events to provide a premium white-glove experience.
On-site · Vancouver
The role involves managing the end-to-end operational machine for marketing campaigns, including tracking, tooling, and reporting across various channels. You will coordinate deliverables between teams and build AI-driven automations to optimize the marketing lifecycle.