F&B Supervisor

Title Food & Beverage Supervisor REPORTS TO Food & Beverage Manager SUMMARY The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino. CORE COMPETENCIES * Customer Service * Decision Making and Judgement * Supervisory and Mentoring * Communication JOB DUTIES * Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction. * Assist with scheduling staff. * Assist with Inventory and Cost Control. * Handle customer inquiries and complaints in a quick and effective manner. * Assist with basic restaurant operations. * Able to motivate staff. * Ensure policies and standards are adhered to. * Supervise staff, building morale and fostering an environment of co-operation and efficiency. * Assist with ordering food, including food and alcohol * Assist staff members in dealing with difficult patrons, including any food and or beverage concerns. * Assist in employee evaluations and discipline when required. REQUIREMENTS * Prior supervisory experience preferred. * Strong Food and Beverage knowledge. * 3 – 4 years’ experience working in Food and Beverage operations. * Excellent communication skills. * Computer knowledge * Point of Sales system knowledge * Proserve certification * Individuals 18 years or over * Available to work all shifts, including evenings, weekends, and holidays * Ability to obtain a security clearance. * Pleasant, out-going, energetic individuals * Someone who is enthusiastic * Team player * Willingness to learn WORK CONDITIONS * Must be able to stand for prolonged time periods * Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking * Must be available to work all shifts including evenings, weekends, and holidays * Must be able to work in a fast-paced working environment

The Food & Beverage Supervisor assists the manager in overseeing daily casino operations to ensure high guest satisfaction. Responsibilities include supervising staff, managing inventory and costs, and handling customer inquiries or complaints.

Candidates should have 3-4 years of experience in food and beverage operations and possess strong communication and supervisory skills. A Proserve certification and the ability to work flexible shifts, including evenings and weekends, are required.

• Customer servicePreferred
• LeadershipPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Decision Making
• Supervisory
• Mentoring
• Communication
• Inventory Control
• Cost Control
• Staff Scheduling
• Conflict Resolution
• Point of Sales Systems
• Proserve Certification
• Leadership
• Team Building
• Operations Management
• Energetic
• Supervision
• Willingness To Learn
• Sales
• Mentorship
• Operations
• Restaurant Operation
• Scheduling
• Security Clearance
• Customer Inquiries
• Enthusiasm

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support
• Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week