Monitor Operator
The Surveillance Operator is responsible for visually monitoring casino gaming standards to detect fraudulent or illegal activity. They act as a first point of contact during emergencies and collaborate with other departments to ensure smooth operations.
- On-site
- Edmonton, AB
- Posted Aug 1, 2026
- 1 position
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Job summary
Summary Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration. Core Competencies • Customer Service • Accountability • Integrity • Collaboration Job Duties • Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated. • Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees • Acting as a first point of contact during emergency situations. • Working closely with various departments in ensuring that the casino operation is running smoothly. • Reporting any illegal/suspicious activity to appropriate area(s) Requirements • Relevant experience/education around loss prevention and surveillance activity • Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips • Must be able to pass a criminal background check (licensing requirement) • Excellent verbal and written English; report writing skills are essential • Maintain a high level of integrity and be able to hold an AGLC license • Excellent communication skills • Possess excellent computer skills • Casino and table games protection experience an asset • Has good to excellent mathematical skill • Maintain confidentiality of sensitive information Work Conditions • Sitting for long periods of time • Must be available to work variable hours including evenings, nights, weekends and holidays • Viewing Cameras/TV for long periods of time. • Must be able to work in a fast-paced working environment
What you’ll do
The Surveillance Operator is responsible for visually monitoring casino gaming standards to detect fraudulent or illegal activity. They act as a first point of contact during emergencies and collaborate with other departments to ensure smooth operations.
Requirements
Candidates must have relevant experience in loss prevention or surveillance and the ability to pass a criminal background check for licensing. Excellent verbal and written English skills, computer proficiency, and the ability to distinguish colors are required.
Listed skills
- Customer servicePreferred
- CommunicationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Surveillance
- Loss Prevention
- Gaming Compliance
- Report Writing
- Communication
- Computer Skills
- Mathematical Skills
- Integrity
- Customer Service
- Accountability
- Collaboration
- Emergency Response
- Computer Literacy
- Confidentiality
- Display Devices
- Mathematics
- Written English
Job areas
- Security & Safety
- Hospitality
- Customer Service & Support
- Monitor
- Surveillance Officer / Investigator
- Police Inspectors and Detectives
- Private Detectives and Investigators
Additional details
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week