Slot Attendant

Title Slot Attendant Reports To Slots Supervisor/Slot Manager Summary Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills. Core Competencies * Customer Service * Teamwork and Cooperation * Interpersonal Awareness * Communication Job Duties * Ensure guests are provided with superior customer service * Adhere to policies and procedures outlined on the slot floor * Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics * Balance assigned daily cash float * Identify and report counterfeit bills * Responsible for the initial response to customer complaints, claims, and inquiries * Ensure compliance with AGLC terms and conditions * Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests * Support and communicate with all associates on the casino gaming floor * Execute daily assigned operational goals and objectives * Ensure the slot floor meets desired presentation for guests * Maintain a positive and respectful attitude with a “One Team” mindset * Actively promote the Casino’s Players Club * Uphold a teamwork appearance helping where available or when requested * Any other duties as required Requirements * Able to maintain security clearance * Must be available to work scheduled days, evenings, and weekends * Fluent in the English language * Have reliable means of transportation * Maintain an updated AGLC Gaming Worker’s license * Ability to grasp instructions and adjust to changing conditions Work Conditions * Must be able to stand for prolonged periods. * Must be able to carry out light cleaning duties. * Must be available to work all shifts including evenings, weekends, and holidays. * Must be able to work in a fast-paced working environment.

Slot Attendants provide superior customer service by assisting guests with machine maintenance, bill exchanges, and jackpot payouts. They are also responsible for monitoring the gaming floor to ensure safety, compliance, and a positive environment.

Candidates must be able to maintain a security clearance and hold an active AGLC Gaming Worker’s license. The role requires availability for flexible shifts, including evenings, weekends, and holidays, and the physical ability to stand for prolonged periods.

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Teamwork
• Problem Solving
• Cash Handling
• Machine Maintenance
• Conflict Resolution
• Interpersonal Skills
• Safety Monitoring
• Technical Diagnosis
• Energetic
• Willingness To Learn
• Cooperation
• English Language
• Interpersonal Communications
• Security Clearance

• Hospitality
• Customer Service & Support
• Security & Safety
• Slot Attendant
• Gaming Worker
• Bookmakers, Croupiers and Related Gaming Workers
• Gambling Service Workers, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week