Slot Manager

Job summary

The Slot Manager oversees daily operations of the Slot Department, including staff supervision, policy adherence, and performance management. They are responsible for maintaining the integrity of gaming operations, managing cash volumes, and ensuring high standards of guest service.

Job details

Title Slot Manager Reports To VP/Regional General Manager Summary The Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuring all applicable department policies and procedures are adhered to at all times. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months on-the-job learning is required to fully understand all systems, procedures, processes, and the expectations of the position. PURE Values * EXCELLENCE – we present ourselves, products & environments at an excellent level. Our high standards are carefully designed to exceed expectations and create delight & loyalty. * TEAM WORK – We willingly share our time, people, energy, information and resources. Corporate, properties and departments communicate and collaborate freely to get the job done. * OWNERSHIP – We treat our guests, each other and our facilities with the care and concern of a business owner. Engaged employees contribute energy, ideas, and feedback to help us grow and improve the business. * RESPECT – Guests, team members, regulators, and suppliers should all feel welcome, valued, comfortable, and safe at our locations. We hire the best and strive to include everyone in our success. Job Duties * Responsible for the management of the Slot Department * Accountable for decisions affecting revenue, staffing, purchasing, policy development, and staff performance * Required to maintain integrity and confidentiality of all guest transactions, and cash volumes handled * Responsible for the maintenance and confidentiality of employee files * Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action * Seeks the Casino General Managers guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of the gaming operation Managerial Responsibility * The incumbent must be able to provide direct supervision to approximately 8 - 12 team members per shift when required * Managerial duties include training and development, assigning work, giving advice and direction, coaching and counselling, coordinating unit activities, establishing work standards, monitoring work quality and providing functional supervision * Works closely with the Casino General Manager in employment matters such as hiring or promotion, performance coaching, and handling disciplinary matters * Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to Requirements * 5 years previous manager experience is required. Managerial experience includes coaching/developing, evaluating employee performance, and working in a leadership role * 5 years of previous customer service and cash-handling experience is an asset * University education or the equivalent Casino related experience is required * Proficiency in the use of Microsoft Word, Excel and Outlook are required * Additional courses in customer service and conflict resolution would be an asset * Training courses in Management is an asset Work Conditions * Prolonged standing, walking and in addition to repetitive movement * Some lifting (up to 20 pounds) may be required for lifting TITO paper boxes * Concentration is required for handling files and reports, developing correspondence, and investigating variances * Active listening is required to assist with guest and employee issues

What you’ll do

The Slot Manager oversees daily operations of the Slot Department, including staff supervision, policy adherence, and performance management. They are responsible for maintaining the integrity of gaming operations, managing cash volumes, and ensuring high standards of guest service.

Requirements

Candidates must have at least 5 years of management experience and a university education or equivalent casino-related experience. Proficiency in Microsoft Office suite and strong leadership skills are required for this role.

Listed skills

• Customer service · Preferred
• Policy development · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff management
• Customer service
• Cash handling
• Conflict resolution
• Performance coaching
• Policy development
• Leadership
• Training and development
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Active listening
• Inventory management
• Regulatory compliance
• Confidentiality
• Cash Handling
• Performance Coaching
• Policy Development
• Active Listening
• Management
• Customer Service
• Conflict Resolution
• Training And Development
• Employee Performance Management
• Purchasing
• Coaching
• Authorization (Computing)
• Coordinating
• Teamwork

Job areas

• Management & Leadership
• Hospitality
• Customer Service & Support
• Finance & Accounting
• Human Resources
• Slot Manager
• Gaming Supervisor
• Bookmakers, Croupiers and Related Gaming Workers
• Gambling Managers