Floor Supervisor / Experienced Floor Supervisor

Title Floor Supervisor REPORTS TO Games Manager SUMMARY A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service. CORE COMPETENCIES * Customer Service * Leadership and Decision Making * Communication * Teamwork JOB DUTIES * Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time. * Participates in various aspects during opening and closing of the casino table games. * Reports errors and procedural irregularities in game operations. * Helps “New Players” understand rules of play, as well as basic play of the different table games. * Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too. * Assist with providing great customer service, handles all concerns and offers solutions. * Works as a liaison between the dealers and Pit Managers. * Maintain lists for guests waiting to play busier games * Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc. * Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases. * Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided. * Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews * Other duties assigned by the Pit and Games Managers REQUIREMENTS * Must be registered with AGLC * Must be 18 years of age or older * Must be able to work shift work including weekends and evenings * Knowledge of all table games (with exception of craps, poker and Pai Gow tiles) * Must be experienced with problem solving, people skills, communication skills * Confidentiality and professionalism are essential * Must be able to exercise considerable supervisory discretion and make independent decisions * Aptitude for exceptional customer service is a must * Excellent working knowledge of policies and procedures. * Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate. * Effective listening abilities and abilities to make strong judgment calls. WORK CONDITIONS * Standing and/or sitting for prolonged period of time. * Reaches, bends, squats and lifts. * Working in a fast-paced customer service environment

Oversees table game dealers to ensure operational security and adherence to AGLC rules. Acts as a liaison between dealers and Pit Managers while managing customer concerns and administrative payroll tasks.

Must be AGLC registered, at least 18 years old, and possess extensive knowledge of table games. Requires strong supervisory skills and the ability to work flexible shifts including evenings and weekends.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Leadership
• Decision Making
• Communication
• Teamwork
• Problem Solving
• Supervisory Discretion
• Payroll Administration
• Performance Evaluation
• Conflict Resolution

Minimum experience

2+ years