Games Manager

Title Games Manager Reports To General Manager Summary The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads). Core Competencies * Customer Service * Decision Making and Judgement * Leadership * Communication Job Duties * Assumes responsibility in the absence of Senior Management (Department heads). * Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values. * Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service. * Initiates staff development and training. * Assists in the facilitation of the recruitment process, as well as department payroll functions. * Uses effective time management skills and ensures adequate staffing levels to meet business needs. * Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions. * Strong working relationship with Advisors, Charity Workers and Volunteers. * Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities. * Ensures the proper P&P for storage and security of all gaming assets. * Reports any error or procedural irregularities in games operation to the appropriate persons. * Ensures all table games are being run smoothly and efficiently. * Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication. * Additional duties or responsibilities as required. Requirements * Completion of a Grade 12 High School diploma or G.E.D. equivalent. * Post- secondary education in business or a related field is an asset. * Must be able to pass AGLC examination and acquire Games Manager license * 5 years of Gaming experience (required). * 3 years of experience as a Pit Manager/Games Manager (required). * Strong understanding of overall casino operations. * Strong knowledge of AGLC Terms and Conditions. * Proven leadership skills and business acumen. * Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software. * Willing to work all shifts. * Excellent verbal and written communication skills. * Must exhibit exemplary customer service skills. Work Conditions * Must be able to stand for prolonged time periods. * Must be able to carry out light cleaning duties. * Must be available to work all shifts including evenings, weekends, and holidays. * Must be able to work in a fast-paced working environment.

The Games Manager leads table games staff to ensure high job performance and exceptional customer service. They are responsible for operational efficiency, regulatory compliance with AGLC terms, and assuming leadership in the absence of senior management.

Candidates must have a high school diploma, 5 years of gaming experience, and 3 years of experience as a Pit or Games Manager. A valid Games Manager license and the ability to pass the AGLC examination are required.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Decision Making
• Leadership
• Communication
• Staff Development
• Recruitment
• Payroll Management
• Time Management
• Regulatory Compliance
• Teamwork
• Business Acumen
• Word Processing
• Spreadsheets
• Presentation Software

Minimum education

Bachelor’s degree

Minimum experience

5+ years