Houseman
Title Houseman Reports To Games Manager Summary The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls. Core Competencies * Customer Service * Team Work * Communication * Interpersonal Awareness Job Duties * Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules. * Answer Phones. * Open an…
- On-site
- ALBERTA
- Posted Jun 23, 2026
- 1 position
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Job summary
Title Houseman Reports To Games Manager Summary The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls. Core Competencies * Customer Service * Team Work * Communication * Interpersonal Awareness Job Duties * Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules. * Answer Phones. * Open and close games as required. * Deal with guests’ inquiries and problems. * Run the Board. * Organize and deal with the Dealers * Maintain Paper work. * Bad Beat * Cashier * Tracking table opening and closing. * Scheduling. * Work as a Cashier. * Complete all money transactions. * Balance float. Requirements * At least 18 years of age. * Able to maintain a security clearance. * Available to work evenings and weekends. * Work in a fast-paced environment * Poker dealing experience * Previous supervisory experience is an asset * Strong employee relation skills and abilities * Able to meet tight deadlines while maintaining organization and detail * Highly motivated and team orientated * Possess a highly developed attention to detail Work Conditions * Stands during the entire shift. * Reaches, bends, squats and lifts * Cleaning work area and areas after late night food is served * Work with little to no supervision
What you’ll do
The Houseman ensures the poker room operates according to AGLC terms and house rules while managing guest inquiries. Responsibilities include coordinating dealers, handling cashier transactions, and managing game openings and closings.
Requirements
Candidates must be at least 18 years old, possess poker dealing experience, and be able to maintain security clearance. Availability for evenings and weekends is required, along with the ability to work in a fast-paced environment.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Team Work
- Communication
- Interpersonal Awareness
- Poker Dealing
- Supervisory Skills
- Employee Relations
- Attention To Detail
- Cash Handling
- Scheduling
Additional details
- Minimum experience
- 2+ years