Operations Support Representative Shipment Resolution

Job summary

The Support Representative resolves problem and return shipments by collaborating with internal and external stakeholders. Responsibilities include scanning and reorganizing freight, preparing packages for redelivery, and using Salesforce to track and close case logs.

Job details

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Location - 980 Cecilia Street, Pembrooke, ON K8B 1A7 Pay rate - $23.70 per hour. Non-Union Clerical Shift - Monday - Friday 3pm - 7pm ( 20 hours per week ) The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Place resolved shipments in approved areas Additional Responsibilities Education Experience 3 months experience in customer service Skills Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving OperationsLanguage Requirement: There are no language requirements for this position. POSTING DETAILSLocation: 191 - Pembroke Working Conditions: Retail Center Environment; Warehouse Environment Reports to: Manager Retail Regional --- Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

What you’ll do

The Support Representative resolves problem and return shipments by collaborating with internal and external stakeholders. Responsibilities include scanning and reorganizing freight, preparing packages for redelivery, and using Salesforce to track and close case logs.

Requirements

The position requires a minimum of 3 months of experience in customer service. Candidates must be comfortable working in a retail and warehouse environment.

Listed skills

• Customer service · Preferred
• Operations Management · Preferred
• Communication · Preferred
• Data entry · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Operations planning
• Operations procedures
• Shipping and receiving operations
• Customer service
• Data entry
• Package tracking
• Freight handling
• Salesforce
• Problem resolution
• Inventory auditing
• Communication
• Artificial Intelligence
• Auditing
• Clerical Works
• Customer Service
• Warehousing
• Operations
• Resume Screening

Job areas

• Logistics
• Customer Service & Support
• Retail
• Administrative
• Transportation
• Operations Support Representative
• Logistics Supervisor
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers