Retail Representative

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Location: Cornwall, ON Shift: Monday to Friday, 3pm to 6pm, 15 hours per week $21.56 per hour Customer Service Orientation - Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Problem Solving Working to resolve problem shipments Working to resolve equipment and technology challenges Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts – Vendors, building tenants, etc. Technology Assisting customers with shipping details and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communication Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientation Ability to problem solve Excellent in relationship building Experience and adaptation to using technology Excellent communication skills Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Written communication; and listening skills Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset Experience working in an environment with safety standards an asset" Additional Responsibilities Education Experience Skills Language Requirement: There are no language requirements for this position. POSTING DETAILSLocation: 193 - Cornwall Working Conditions: Retail Center Environment; Warehouse Environment Posting Number: 69511 Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

The Retail Representative is responsible for providing efficient customer service, managing freight, and handling sales transactions in a retail and warehouse environment. They must also maintain positive relationships with internal partners and ensure compliance with all corporate safety and operational policies.

Candidates should have 3-12 months of experience in customer service, retail, or technology usage. The role requires the physical ability to lift 70 lbs and stand for 3-hour intervals, along with strong communication and problem-solving skills.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Up-selling
• Cross-selling
• Problem solving
• Relationship building
• Technology proficiency
• Cash reconciliation
• Communication
• Active listening
• Safety compliance
• Time management
• Attention to detail
• Teamwork
• Inventory handling
• POS system
• Cash Reconciliation
• Cross-Selling
• Accountability
• Lifting Ability
• Artificial Intelligence
• Management
• Customer Service
• Warehousing
• Problem Solving
• Listening Skills
• Safety Standards
• Professional Communication
• Relationship Building
• Resume Screening
• Upselling
• Verbal Communication Skills
• Writing
• Detail Oriented

• Retail
• Customer Service & Support
• Logistics
• Transportation
• Retail Representative
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

0+ years

Apply by

Sep 7, 2026

Posting language

English

Working hours

15 hours per week