Game Day Assistant (Contractor)

Job summary

Coordinate Fan Experience Packages, including group check-in and movements, and support credentialing for media, VIP guests, and talent. Assist with event setup and teardown, promotional activities, giveaways, and coordination with game presentation, event operations, and venue teams.

Job details

About The PWHL The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a league culture rooted in integrity, innovation, and inclusion on and off the ice. Position Summary The Game Day Assistant provides operational support, assisting with logistics, Fan Experience Packages, accreditation processes, and event-day coordination. Assists in providing a safe, efficient, and professional environment for attendees, groups, and event personnel throughout PWHL Hamilton home games. Services Lead the on-site execution of Fan Experience Packages, including group check-in, logistical coordination, and group movements. Ensure all Fan Experience Package offerings are delivered safely, on time, and in compliance with PWHL and venue protocols. Support credentialling and check-in processes for media personnel, VIP guests, and talent. Assist with setup and teardown of promotional materials, equipment, prizes and activations. Support distribution of promotional items and giveaways. Collaborate with Game Presentation, Event Operations and venue teams. Provide additional game day support services as mutually agreed upon. Required Qualifications Must be at least 18 years of age. Must be able to perform services at 10 to 13 PWHL Hamilton home games. Outgoing, energetic and comfortable interacting with fans. Ability to coordinate effectively with event personnel and deliver services efficiently in a live event environment. Strong organizational and multitasking skills. Professional, reliable and team oriented. Candidate must be able to deliver services on-site. This engagement is based in Canada. Applicants must be legally entitled to provide services as an independent contractor in Canada. The PWHL does not sponsor work permits for this engagement. Preferred Qualifications Strong communication and interpersonal skills. Knowledge of and passion for the PWHL and hockey. Previous experience in a promotions, marketing, or customer service role. Flexibility to deliver services on evenings, weekends and at select special events as required The Professional Women’s Hockey League is committed to equal opportunity, and all qualified applicants will receive consideration for this engagement without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. Independent Contractor Engagement This is an independent contractor engagement, not an employee position. The contractor is not eligible for PWHL employee benefits, including health insurance, retirement plan participation, paid time off, or workers’ compensation coverage. The PWHL will not withhold income tax, CPP/EI (Canada), or Social Security/Medicare (U.S.) from contractor payments.

What you’ll do

Coordinate Fan Experience Packages, including group check-in and movements, and support credentialing for media, VIP guests, and talent. Assist with event setup and teardown, promotional activities, giveaways, and coordination with game presentation, event operations, and venue teams.

Requirements

Applicants must be at least 18, able to work 10 to 13 PWHL Hamilton home games, and legally entitled to provide services as an independent contractor in Canada. They must be outgoing, reliable, organized, comfortable interacting with fans, and able to work on-site; communication skills, hockey knowledge, and promotions or customer service experience are preferred.

Listed skills

• Logistics · Preferred
• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event Coordination
• Logistics
• Group Check-In
• Fan Experience
• Accreditation
• Credentialing
• Customer Service
• Communication
• Interpersonal Skills
• Organization
• Multitasking
• Teamwork
• Promotional Activations
• Giveaway Distribution
• Live Event Operations

Job areas

• Sports & Recreation
• Hospitality
• Customer Service & Support
• Marketing
• Logistics

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