Host, Sterling Homes

Title: Host (part-time) Location: Showhomes and Sales Centres in Calgary and surrounding communities. Hours of work: Must be flexible. Part-time, 0-30 hours per week depending on coverage needs at the showhome hours - primarily afternoons, evenings and/or weekends. At Sterling Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts. Job Overview Reporting to the Sales Manager, as the Host you will support the new home sales process. You also assist in maintaining the assigned showhome(s) or sales centre to ensure exceptional customer experience throughout the home buying process. Your day-to-day responsibilities will include: * Acting as the first point of contact for customers, responding to incoming calls and emails, and booking appointments to ensure delivery of excellent customer service. * Providing customers with showhome tours, product information and purchase process. * Assisting in qualifying potential purchasers and converting them into qualified buyers. Tracking customer information, and assisting in obtaining financing. * Continually inspecting and ensuring showhome(s) or sales centre are appealing and presentable. * Supporting customers throughout the home building process, and coordinating project changes and walkthroughs. * Performing a variety of administrative tasks such as data entry, filing, calendar management, tracing customer deposits, and maintaining office supplies, sales brochures and signage. As our ideal candidate, you are… * A strong communicator; you clearly express your thoughts in conversation and in written communication. * An active listener; you seek to understand and listen to others in a non-judgmental way. * Mindful; you respect diversity and deal with sensitive situations using high degree of integrity. * Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy. * A creative problem solver; you think outside the box for solutions without fear of failure. Essential Requirements * High School Diploma, or equivalent. * Minimum 3 months of customer service experience. * Valid driver’s licence and access to a reliable vehicle. * Satisfactory verification of criminal record check. * Comfortable using office equipment, Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), CRM and accounting software (HubSpot, NewStar). Preferred Qualifications * Prior experience in new home sales, as well as knowledge of the new home building industry, is a strong asset. What We Value * Creating trusting and successful working relationships. * Setting clear, measurable and achievable goals. * Cooperating with team members in an open, positive and respectful manner. * Staying current with technical job skills. * Taking responsibility for the outcomes of decisions and actions. Work Conditions You primarily work in a showhome or sales centre setting. Hours are primarily afternoons, evenings and/or weekends. Travel to off-site meetings or other showhomes is required. About Us Sterling Homes, a single-family business unit of Qualico, has been building homes in Western Canada for over 60 years and providing outstanding service to homebuyers in many of Western Canada’s finest communities. We are committed to providing the best new home experience possible by providing an unwavering commitment to quality of design, construction, and customer service. Sterling Homes operates in Edmonton, Calgary and Winnipeg. To learn more, click here [https://www.sterlinghomes.ca]. Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community [https://workforcenow.adp.com/jobs/apply/posting.html?client=Qualico&ccId=19000101_000001&type=MP&lang=en_CA] to stay up to date on job opportunities and to find out why we have the best reason to come to work every day. Closing Date: September 10, 2026 #sterlinghomescalgary [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=17852fc8-578b-48f1-9d8d-0ecf86f753c2&ccId=19000101_000001&jobId=545957&source=CC2&lang=en_CA]

The Host acts as the first point of contact for customers, providing showhome tours and product information while supporting the sales process. They also perform administrative tasks such as data entry, filing, and maintaining the sales centre's presentation.

Candidates must have a high school diploma or equivalent and a minimum of 3 months of customer service experience. A valid driver's licence, access to a reliable vehicle, and a satisfactory criminal record check are also required.

• Competitive compensation • Benefit packages • Company matching RRSP/DPSP program • Employee home purchase program • Employee discounts

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Active listening
• Data entry
• Calendar management
• Sales support
• Microsoft Office
• Outlook
• Word
• Excel
• Teams
• SharePoint
• PowerPoint
• HubSpot
• NewStar
• Problem solving
• Office Supply Management
• Calendar Management
• Office Equipment
• Tactfulness
• Diplomacy
• Administrative Functions
• Microsoft Excel
• Accounting Software
• Deposit Accounts
• Customer Relationship Management
• Customer Service
• Creative Problem Solving
• Data Entry
• Discounts And Allowances
• Sales
• Problem Solving
• Microsoft Outlook
• Microsoft PowerPoint
• Project Coordination
• Sales Brochures
• Sales Process
• Sales Management
• Microsoft SharePoint
• Writing
• HubSpot CRM
• Filing

• Customer Service & Support
• Sales
• Construction
• Administrative
• Fine Dining Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

30 hours per week