Bilingual Customer Service Representative

Job summary

Answer inbound calls in English and French, provide accurate information about programs and processes, and help supporters complete contributions or update their records. Resolve inquiries professionally, document interactions, and coordinate with internal teams to support a positive experience.

Job details

Position: Bilingual Customer Service Representative Location: Toronto, ON Salary: $25-$28 per hour Job Type: 6 months (with potential for extension) Work Model: Hybrid (1 day on-site) Posting Type: Open vacancy Are you fluent in English and French and enjoy helping people? Join our client, a respected non-profit organization, where your work will support important programs and ensure a positive experience for community members. As a Bilingual Customer Service Representative, you'll be the friendly voice assisting supporters and providing clear, professional guidance. What You'll Do: - Answer inbound calls in English and French. - Provide clear, accurate information about programs, policies, and processes. - Assist supporters with completing contributions and updating their records. - Resolve inquiries in a timely and professional manner. - Maintain detailed records of interactions. - Collaborate with internal teams to ensure a smooth supporter experience. What You Bring: - Fluency in English and French (spoken and written). - Excellent communication and interpersonal skills. - Customer service or call center experience preferred. - Detail-oriented with strong organizational skills. - Able to work independently and collaboratively as part of a team. Apply today - your next great opportunity starts here! Please send a Word version of your resume to angela.quinlan@quantum.ca. REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process. #tor1

What you’ll do

Answer inbound calls in English and French, provide accurate information about programs and processes, and help supporters complete contributions or update their records. Resolve inquiries professionally, document interactions, and coordinate with internal teams to support a positive experience.

Requirements

Fluency in spoken and written English and French, strong communication and interpersonal skills, and attention to detail and organizational ability are required. Customer service or call center experience is preferred, along with the ability to work independently and collaboratively.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-French Fluency
• Customer Service
• Call Center Support
• Inbound Call Handling
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Information Provision
• Inquiry Resolution
• Recordkeeping
• Attention To Detail
• Organization
• Teamwork
• Independent Work

Job areas

• Customer Service & Support
• Administrative
• Social Services

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