Enterprise Technical Account Manager (API & Integrations)

Position: Enterprise Technical Account Manager (API & Integrations) Location: Toronto, ON Hours: Monday to Friday, 9am to 5pm ET Job Type: 6-month contract to start Posting Type: Open vacancy Overview Our client is looking for an Enterprise Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance. Key Responsibilities: - Act as the primary technical point of contact for enterprise clients - Support API integrations (REST), troubleshooting, and ongoing optimization - Diagnose and resolve issues across production and non-production environments - Manage and prioritize support tickets, ensuring timely resolution and clear communication - Investigate data discrepancies (e.g., transactions, events, system behavior) - Lead regular client calls to review performance, issues, and improvements - Monitor system health (errors, uptime, data quality) and recommend optimizations - Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements - Create documentation, runbooks, and best practices to improve client success Key Requirements: - 3+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role - Strong experience working with APIs (REST/HTTP) and troubleshooting integrations - Hands-on experience with SQL and data analysis - Ability to explain technical concepts to non-technical stakeholders - Experience supporting production systems and handling incidents - Strong communication, organization, and stakeholder management skills - Comfortable managing multiple clients in a fast-paced environment - Experience with ad tech, retail media, or advertising APIs - Familiarity with cloud platforms (AWS, GCP) or DevOps tools - Basic understanding of Python or scripting - Experience using AI tools (e.g., ChatGPT, Claude) to support workflows Please send your resume to Arriane Liangcungco at [email protected]. REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process. #tor1

The Enterprise Technical Account Manager will act as the primary technical point of contact for enterprise clients, supporting API integrations and troubleshooting. They will manage support tickets, lead client calls, and partner with various teams to ensure optimal platform performance.

Candidates should have over 3 years of experience in a client-facing technical role, with strong skills in API integrations and troubleshooting. Familiarity with SQL, cloud platforms, and the ability to communicate technical concepts to non-technical stakeholders are also required.

Identified from the job description. Confirm important requirements above.

• Technical Account Management
• API Integrations
• Troubleshooting
• SQL
• Data Analysis
• Communication
• Organization
• Stakeholder Management
• Ad Tech
• Retail Media
• Advertising APIs
• Cloud Platforms
• AWS
• GCP
• Python
• AI Tools

Minimum experience

5+ years