Technical Account Manager

Position: Technical Account Manager Location: Toronto, ON - Remote Hours: Monday to Friday, 9am to 5pm ET Job Type: 6-month contract to start Posting Type: Open vacancy Overview Our client is looking for a Technical Account Manager to support a portfolio of high-value clients integrating with our platform via APIs. This is a client-facing role combining technical expertise, problem-solving, and relationship management to ensure seamless integrations and strong platform performance. Key Responsibilities: - Act as the primary technical point of contact for enterprise clients - Support API integrations (REST), troubleshooting, and ongoing optimization - Diagnose and resolve issues across production and non-production environments - Manage and prioritize support tickets, ensuring timely resolution and clear communication - Investigate data discrepancies (e.g., transactions, events, system behavior) - Lead regular client calls to review performance, issues, and improvements - Monitor system health (errors, uptime, data quality) and recommend optimizations - Partner with Engineering, Product, and Delivery teams to resolve issues and launch enhancements - Create documentation, runbooks, and best practices to improve client success Key Requirements: - 5 to 6+ years in a Technical Account Manager, Solutions Engineer, or similar client-facing role - Strong experience working with APIs (REST/HTTP) and troubleshooting integrations - Hands-on experience with SQL and data analysis - Ability to explain technical concepts to non-technical stakeholders - Experience supporting production systems and handling incidents - Strong communication, organization, and stakeholder management skills - Comfortable managing multiple clients in a fast-paced environment - Experience with ad tech, retail media, or advertising APIs - Familiarity with cloud platforms (AWS, GCP) or DevOps tools - Basic understanding of Python or scripting - Experience using AI tools (e.g., ChatGPT, Claude) to support workflows Please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca. REFER A TEMP HIRE AND EARN A BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process. #tor1

Act as the primary technical contact for enterprise clients to support API integrations and troubleshoot production issues. Monitor system health, manage support tickets, and collaborate with engineering teams to optimize platform performance.

Requires 5 to 6+ years of experience in a client-facing technical role with strong expertise in REST APIs and SQL. Candidates should have experience with cloud platforms, scripting, and managing multiple clients in a fast-paced environment.

Identified from the job description. Confirm important requirements above.

• Technical Account Management
• API Integration
• REST
• HTTP
• SQL
• Data Analysis
• Troubleshooting
• Stakeholder Management
• Client Relationship Management
• Incident Management
• AWS
• GCP
• Python
• Scripting
• AI Tools
• Ad Tech

Minimum experience

5+ years