Quantum Technology Recruiting Inc. (QTR)

Technical Support Engineer

Canada
Remote
Posted Oct 14, 2026
1 position

$45–$50 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate

Job summary

Investigate and resolve complex production issues through log, database, and system analysis, while managing support requests and meeting SLA requirements. Collaborate with Product and Engineering to improve reliability, prevent recurring issues, and maintain operational documentation.

Job details

Position: Technical Support Engineer Location: Remote Salary: $45-$50 per hour Job Type: 6-month contract Posting Type: Open vacancy We are seeking a highly technical and customer-focused Technical Support Engineer to support one of our clients in a fast-paced, production environment. This role sits at the intersection of support, engineering, and product, acting as a first line of defense for complex technical issues while also contributing to long-term system stability and operational improvements. The ideal candidate is analytical, detail-oriented, and comfortable working directly with production systems, data, and cross-functional stakeholders to resolve issues and prevent recurrence. Key Responsibilities: - Investigate and resolve complex production issues using logs, dashboards, and system data - Perform deep debugging and root-cause analysis across applications, APIs, and services - Manage and triage customer and stakeholder requests through Jira Service Desk, ensuring SLA adherence - Analyze operational data and support metrics to identify trends, risks, and improvement opportunities - Partner closely with Product and Engineering teams to drive bug fixes, support feature launches, and improve system reliability - Proactively detect and prevent issues using monitoring and observability tools - Create and maintain runbooks, playbooks, and SOPs to enable scalable and consistent support operations - Clearly communicate technical findings, impact, and resolution plans to both technical and non-technical audiences Technical Focus Areas: - SQL for querying databases and investigating item-level issues, transactions, and system behavior - Datadog for navigating logs, dashboards, alerts, and performance issues - Jira for managing, tracking, and resolving support tickets and stakeholder requests - Strong debugging skills, including interpreting stack traces, logs, and error messages - Programming fundamentals in Python or Java to understand stack traces and review related code - API knowledge, including request/response patterns, status codes, and common integration issues Preferred Qualifications: - Ability to communicate complex technical concepts clearly to audiences with varying levels of technical expertise - Experience creating and maintaining customer-specific runbooks, playbooks, and SOPs - Strong organizational skills with the ability to manage multiple priorities simultaneously - Experience in a production support, platform support, or technical operations environment Please send your resume in Word format to shannon.scullion@quantum-qtr.com. REFER A NEW HIRE AND EARN A CASH BONUS! For details, click here. All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

What you’ll do

Requirements

The role calls for strong debugging and analytical skills, SQL proficiency, familiarity with Datadog and Jira, and working knowledge of Python or Java and APIs. Candidates should communicate technical findings clearly, manage competing priorities, and have experience in production, platform, or technical operations support.