Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Apply by
- Jan 2, 2027
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Not Applicable
Job summary
Provide technical and on-site customer support for wireless communication modules, including hardware debugging, design reviews, and troubleshooting power, analog, and digital signals. Resolve customer issues with cross-functional teams, support complex interface and certification cases, and document issues and solutions.
Job details
Main responsibilities: Provide technical support in debugging and resolving hardware issues in cellular and non-cellular wireless communication modules. Conduct customer design reviews for 2G, 3G, LTE, and LTE-A modules. At least able to handle technical support issues for one product category (cellular/WIFI/GNSS/antenna) of the company. Perform Power Supply, Analog and Digital Signal measurement & troubleshooting tasks. Assist with resolving complex case tasks (e.g., interface performance and certification issues) with team support. Document issues and solutions in detailed reports. Collaborate with cross-functional teams to resolve customer issues. At least able to handle customer issues from 1-3 country within the region. handling single tasks independently with basic professional competences Provide on-site technical support to customers. Other tasks as required by the chain of reporting and business needs. Required qualifications: Minimum high school degree, preferred Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or a related field. 1 year of experience in similar roles. Knowledge of hardware concepts (e.g., CPU, MEMORY, PMU), interfaces, and basic problem-solving methods. Understanding of interfaces (e.g., I2C, SPI, UART). Proficient in using test equipment for troubleshooting. Experience using basic test instruments (e.g., Power Supply, Multimeters, Oscilloscope). Fluent in English.
What you’ll do
Provide technical and on-site customer support for wireless communication modules, including hardware debugging, design reviews, and troubleshooting power, analog, and digital signals. Resolve customer issues with cross-functional teams, support complex interface and certification cases, and document issues and solutions.
Requirements
Requires at least a high school degree, with a bachelor's degree in computer engineering, electrical engineering, computer science, or a related field preferred, and one year of experience in a similar role. Candidates should understand hardware concepts and interfaces such as I2C, SPI, and UART, be proficient with basic test instruments, and be fluent in English.
Listed skills
- Technical Documentation · Preferred
- Cross-Functional Collaboration · Preferred
- English · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Hardware Troubleshooting
- Wireless Communication Modules
- Customer Technical Support
- Design Reviews
- Power Supply Measurement
- Analog and Digital Signal Measurement
- I2C
- SPI
- UART
- Test Equipment
- Multimeters
- Oscilloscopes
- Technical Documentation
- Cross-Functional Collaboration
- English
Job areas
- Engineering
- Technology
- Customer Service & Support
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