Electronics Engineer

Richmond, BC
On-site
Posted Nov 4, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Apply by: Jan 2, 2027
Posting language: English
Working hours: 40 hours per week
Seniority: Not Applicable

Job summary

Provide customer-facing hardware support, including design reviews, issue debugging, technical consultation, training, and on-site assistance. Participate in PCBA/ODM development from schematic and layout review through prototype debugging and production introduction, coordinating with internal teams to deliver hardware.

Job details

Position Summary The electronic engineer is a core interface for customer hardware support from the R&D team. This role independently performs customer design reviews, customer issue debugging, and customer technical consultation, and is able to provide on-site support at customer locations. The role also undertakes part of PCBA/ODM project development. Key Responsibilities Common Task · At least able to handle technical support issues for 1 product categories (cellular/WIFI/GNSS/antenna) of the company. · Capable of handling customer issues and providing technical support for 1-3 countries within a region (NA). · Provide on-site technical support to customers. Customer Support Customer Design Review · Independently review customer schematics and PCB layouts and issue formal Customer Hardware Design Review Reports. · Provide executable corrective actions for high-risk items and drive closure with customers. · Coordinate with internal RF for joint reviews. · Support customer design-in, technical workshops, and training. Customer Issue Debug · Handle common issues: no boot, power drop, reset abnormality, USB enumeration failure, communication errors, SIM not detected, audio noise, EMC failure, overheating, etc. · Produce root cause analysis, temporary measures, long-term measures, and analysis/FA reports. · Coordinate internal resources and drive issue closure. Customer Technical Consultation · Act as the main customer hardware technical interface and independently answer complex questions. · Support customer training, reference design explanation, and hardware design guideline communication. · Identify customer requirements and convert them into internal requirements or assessment tasks. PCBA/ODM Project Development · Participate schematic design, PCB layout review, BOM, and test plans. · Debug prototypes and support pilot production and mass production introduction. · Collaborate with project, software, RF, test, and quality teams to ensure hardware delivery. Qualifications · Bachelor’s degree or above in Electronics Engineering, Communications, Automation, or a related field. · 1–3 years of hardware development or customer support experience. · Ability to independently handle customer hardware issues and coordinate cross-functional teams. · Familiarity with Quectel module hardware design is preferred. · Capable of on-site customer support and willing to travel. · Fluent English; Chinese is a plus.

What you’ll do

Requirements

Requires a bachelor's degree or higher in Electronics Engineering, Communications, Automation, or a related field, and 1–3 years of hardware development or customer support experience. Candidates should be able to independently resolve customer hardware issues, coordinate across teams, travel for on-site support, and communicate fluently in English; Quectel module hardware design familiarity is preferred.